DescriptionJOB TITLE: Director of Card Fraud
LOCATION: Remote - U.S.
REPORTS TO: Chief Customer Officer
The Role: We're hiring for a high-aptitude, experienced, and action-oriented leader to lead Sunbit's fraud prevention efforts for the Credit Card business (300k existing accounts, 100-200k+ new originations per year). This leader will be responsible for loss, friction, opex, and customer experience metrics across multiple card programs including an invitation-only program for Sunbit customers and several public programs through cobranded partnerships including invitation-to-apply, in-store, and online acquisition channels. As the Director of Card Fraud, you'll define the strategy, roles, and chair the cross functional team across Decision Science, Analytics, Product, and Operations. This is an individual contributor role with the potential to build an organization of 1-3 specialists depending on needs and performance. Reports to Chief Customer Officer and member of the Customer Organization senior management team and Card Business Unit senior leadership team.
RequirementsWhat You'll Own:- Lead strategies reduce fraud losses across the credit card lifecycle with a heavy emphasis on origination and the first 30 days, while balancing onboarding friction, operating expenses, and customer experience
- Chair the cross-functional Card Fraud Business Area with team members from operations, product, engineering, decision science, analytics, risk management, compliance, and finance
- Partner closely with Decision Science team to evaluate performance, develop new approaches, and lead efforts on the acquisition of high-performing data sources
- Accountable for overall card fraud performance and financial targets
What You'll Bring:- Great executor, knows the skills to "get things done" in fluid, fast-moving organizations
- Player/coach who confidently transitions between tactical execution and long-term strategy, both as a direct contributor and builder/leader of teams
- Strong people relator and builds influence and relationships across the organization
- Highly quantitative, aligns the teams with facts and information to inform decisions
- High aptitude, horsepower, and drive
- Fraud risk management experience in a fast growing consumer lending business; proven ability to "own a loss target" and manage it effectively; practical expertise on strategies to manage risk for fully-digital consumer lending origination
Nice to Have:- Bonus: With a fintech
- Bonus: With credit cards
- Demonstrated success working in a matrixed organization and partnering with a strong data science / decision science / fraud analytics team
- Bonus: Practical/operating understanding of statistical modeling
- Double bonus: Practical/operating understanding of machine learning principles
- Demonstrated understanding of the best practices and leading third-party solutions in the fraud data space, including credit bureaus, public records, network risk scores, digital identity and footprint, etc.
- Bonus: Vendor management skills; knows how to negotiate and drive effectiveness with data suppliers and partners
- Bonus: Experience in credit card transaction risk modeling
- Double bonus: Experience operating on Fiserv Defense Edge platform for credit card transaction risk modeling
The Perks:- Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Team based strategic planning + Team owned deliverables
#LI-Remote
