What You'll DoAs Executive Director of Business Services, you will:
- Provide strategic and day-to-day leadership for the National Business Services organization, including the National Service Center and National Accounts Construction support teams.
- Build a culture centered on accountability, collaboration, service excellence, and continuous improvement.
- Drive operational efficiency by optimizing workflows, standardizing processes, and implementing scalable solutions that improve productivity and customer satisfaction.
- Develop and mentor leaders while strengthening organizational capability through coaching, succession planning, workforce planning, and employee engagement.
- Establish meaningful performance metrics and use data-driven insights to improve service quality, responsiveness, and operational effectiveness.
- Partner closely with Business Unit leaders to ensure centralized services meet operational needs while maintaining consistent corporate standards.
- Serve as the executive liaison between Business Units, Corporate departments, and customer development teams to ensure seamless execution and communication.
- Lead executive-level customer communications and serve as the escalation point for complex operational issues.
- Remove barriers to collaboration and improve alignment across departments to increase organizational efficiency.
- Champion innovation through technology adoption, process improvement, and operational best practices.
- Support strategic planning, budgeting, and resource allocation to ensure Business Services is positioned for long-term success.
What You BringWe're looking for a collaborative leader with a passion for operational excellence and developing people.
Qualifications include:- Proven success leading multiple operational, business services, or shared services functions within a multi-location organization.
- Strong experience improving workflows, implementing scalable processes, and driving measurable operational improvements.
- Demonstrated ability to develop leaders, build high-performing teams, and create strong succession plans.
- Experience managing organizational resources and aligning staffing with changing business priorities.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent communication skills with the executive presence to effectively manage senior leadership discussions and customer relationships.
- Experience using ERP, CRM, project management, and reporting systems to support business operations.
- Ability to successfully lead organizational change while balancing multiple priorities in a fast-paced environment.
- A commitment to integrity, professionalism, accountability, and delivering exceptional customer service.
Qualifications- Bachelor's degree in Business Administration, Operations Management, Management, or a related field (or equivalent experience).
- 10+ years of progressive leadership experience in operations, business services, shared services, customer support, commercial construction, roofing, facilities services, or a related industry.
- 5+ years leading managers or multiple functional departments within a decentralized, multi-location organization.
- Demonstrated success improving operational performance, customer experience, and organizational effectiveness.
- Experience implementing performance metrics, operational standards, and continuous improvement initiatives.
- Proven ability to lead change, develop leaders, and build high-performing teams.
- Experience supporting national accounts or centralized business service organizations is preferred.
Why Join Us?You'll have the opportunity to lead a critical function that supports operations across the country while working alongside an experienced executive leadership team. This role offers the chance to influence strategy, improve enterprise-wide performance, develop future leaders, and create lasting operational impact in a growing national organization.
If you're a collaborative executive who enjoys solving complex operational challenges and building organizations that deliver exceptional service, we'd love to hear from you.
