Job Summary

The Director of Business Operations provides strategic leadership and coordination of administrative operations across 5 academic departments within the Indiana University School of Public Health - Bloomington. Working closely with department chairs, administrative staff, and the Dean's Office, this position promotes operational excellence, consistency, and collaboration in support of the school's academic and administrative mission. The Director serves as a key liaison between the Dean's Office and departments, enhancing communication, streamlining processes, and ensuring effective implementation of school-wide priorities and initiatives.

Department-Specific Responsibilities

• Supervises and supports daily operations of the team, ensuring high-quality service delivery and achievement of operational goals.
• Monitors staff performance, establishes priorities, conducts evaluations, and provides coaching, feedback, and corrective action when needed.
• Identifies process improvement opportunities, develops solutions, and implements changes to enhance efficiency and effectiveness.
• Coordinates staffing schedules, ensures appropriate coverage, and participates in hiring, onboarding, and employment-related decisions.
• Trains, mentors, and develops team members by providing guidance, resources, and opportunities for professional growth.
• Communicates operational trends, challenges, and significant issues to leadership while recommending strategies for continuous improvement.

General Responsibilities

• Provides day-to-day operational management of support staff.
• Establishes short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for the performance of the team and/or assigned staff.
• Ensures and provides training to assigned staff to improve user support operations; researches and identifies development opportunities for assigned staff.
• Keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, management or related field.

WORK EXPERIENCE

Required

• 2 years of program management or related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Operational

FLSA: Exempt

Job Function: General Administration

Job Family: Program Management

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

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