Director of Business Development

Knight Facilities Management, Inc.

$90K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in B2B sales, specifically in facility management or similar sectors.
  • Existing professional relationships in commercial real estate, healthcare, retail, or industrial sectors.
  • Familiarity with enterprise RFP processes and procurement.
  • Track record of driving net-new revenue through service contracts.
  • Proficient in CRM usage, with experience in Salesforce or similar platforms.

Responsibilities

  • Identify and close new business opportunities in multi-site facility services across North America.
  • Develop target account lists based on various criteria such as geography and industry.
  • Engage with decision-makers in facilities and property management to generate leads.
  • Utilize various outreach methods, including networking and email campaigns, to uncover new opportunities.
  • Manage the entire sales cycle from prospecting to client handoff, ensuring a smooth transition post-sale.

Benefits

  • Flexible work location within North America.
  • Opportunities for career growth and contributions to company expansion.
  • Supportive team environment that emphasizes collaboration across departments.
Full Job Description
Key Responsibilities

New Business Development
  • Identify, pursue, and close new multi-site facility services opportunities across Canada and the United States.
  • Build a target account list by geography, industry, site count, service need, and buying potential.
  • Prospect directly into Facilities, Operations, Real Estate, Procurement, Property Management, and Executive leadership.
  • Develop new opportunities through outbound calling, email campaigns, LinkedIn outreach, referrals, networking, industry events, procurement portals, and strategic partnerships.
  • Own the creation of qualified pipeline and maintain appropriate pipeline coverage against annual revenue targets.
  • Drive new annualized revenue growth through recurring, bundled, and on-demand service contracts.

Strategic Multi-Site Selling
  • Position Springwise as a North American facility services partner for clients with distributed property portfolios.
  • Sell bundled service programs across snow, landscaping, handyman, exterior maintenance, mechanical, electrical, plumbing, and general facility support.
  • Lead discovery to understand client pain points, site complexity, service gaps, cost pressures, compliance risks, vendor challenges, and work order management needs.
  • Develop tailored solutions for regional, national, and cross-border clients.
  • Create business cases that demonstrate operational simplification, vendor consolidation, cost control, SLA visibility, and improved service performance.

Sales Cycle Management
  • Manage the full sales cycle from prospecting through qualification, discovery, solution development, proposal, negotiation, contract execution, and handoff to operations.
  • Lead RFP responses, pricing discussions, proposal development, finalist presentations, and contract negotiations.
  • Collaborate with operations, estimating, finance, and leadership to develop executable and profitable client solutions.
  • Maintain accurate CRM activity, pipeline data, opportunity stage progression, next steps, and forecasting.
  • Support a structured handoff from sales to operations to ensure client commitments, scope, pricing, service levels, and expectations are clearly understood.

What Success Looks Like

  • Achieves/exceeds revenue targets.
  • Maintains healthy pipeline coverage.
  • Builds executive-level relationships.
  • Successfully transitions new clients to operations.
  • Contributes to overall company growth.


Ideal Candidate Profile

The ideal candidate is a proven hunter with experience selling commercial services to multi-site clients. They are not waiting for leads - they know how to create demand, open doors, build relationships, and move complex opportunities through a disciplined sales process.

They should bring:

  • Proven track record of generating net-new B2B revenue.
  • Experience selling to multi-site, regional, national, or enterprise clients.
  • Strong prospecting discipline and comfort with outbound sales activity.
  • Ability to sell to Facilities, Operations, Procurement, Real Estate, Property Management, and Executive decision-makers.
  • Experience with service-based selling, recurring revenue contracts, bundled services, or outsourced facility programs.
  • Ability to work independently across a broad North American territory.


  • Strong business acumen, presentation skills, negotiation skills, and CRM discipline


Qualifications

  • Experience selling facility management or IFM services.
  • Existing relationships in commercial real estate, property management, healthcare, retail, or industrial sectors.
  • Experience with enterprise RFPs and procurement processes.

  • Proven track record of generating new business revenue and closing service-based agreements
  • Experience selling service-based solutions and multi-site contracts
  • Strong communication, presentation, negotiation and relationship-building skills
  • CRM experience with platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems experience preferred

Location

Flexible within North America with travel as required (10-25%).

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