Outpatient Imaging - Medical Plaza

As a Director of Imaging Operations and Business Development you will:
• Coordinate, in conjunction with the physician leader and AVP for AHC Imaging, the human resource functions for clinical staff including hiring, performance evaluation, counseling, terminations, promotions, wage/salary adjustments, disciplinary decisions and grievance procedure; manages and assists in the development and implementation of programs designed to retain staff and enhance team work among working groups.
• Determine the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
• Oversee Manager of Scheduling and PreCert, 3 Business Development Liaisons, 2 Imaging Coordinators - focused on client relations, service delivery, satisfaction and service renewal
• Manage all Marketing and Business Development Initiatives for Adventist HealthCare OP Imaging
• Increase referring physician awareness and educate OP Imaging referral sources on services offered.
• Identify and track new business opportunities. Conduct presentations, organize and submit RFPs, identify subject matter experts needed, and transition new business to a Business Development Coordinator, Informatics Administrator, or Center Manager.
• Develop, revise and implement standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Prioritize workload demands, establishing productivity expectations, and cross covering functions within and across areas as needed.
• Participate and assist with all financial management activities including the development of annual operating and capital budgets; monitors performance against the budget monthly, explaining variances and taking corrective action as necessary.
• Develop group practice orientation for new hires; coordinates the training of staff; leads multi-disciplinary team in providing a strong and consistent customer service orientation; maintains records on training activities.
• Ensure appropriate clinical staffing and assignments.
• Evaluate all aspects of patient care delivery system and makes recommendations for improvements.
• Develop and execute marketing plans and marketing materials.
• Build programs that serve as a pipeline for imaging referrals.
• Uphold the values and customer service standards of the organization.
• Track, report and evaluate physician/client satisfaction. Identify ways to increase scores and develop strategy for future success.
• Manage current asset inventory by maintaining equipment records including tracking ID numbers, depreciation cycles, vendor contracts and preventative maintenance to provide accurate data to the state for regulatory agency requirements and data underscoring the optimal equipment use in Radiology.
• Act as a liaison between Radiology, Facilities, Radiology Safety Office, outside vendors and other internal departments to manage department building modifications, changes, and additions to facilitate on time, on budget, high-quality project completion and meet building and regulatory requirements. This includes, but is not limited to maintenance of schedules, budgets, quality metrics, work site inspections and project progress reporting.
• Support departmental leadership in decision making by providing data and benchmark information to assess capital equipment ability to meet departmental needs. Participates in strategic planning activities to develop a plan for future capital equipment.
• Show ability to work under pressure and balance many competing priorities.
• Organize all imaging assets on an asset inventory list. Data to track include modality, vendor, model, age, projected volume growth, estimated life, service cost over five years and any comments that may add value. This asset list will be referenced to inform the capital budgeting process. Example: If you have an aging asset with high service cost that is growing volume due to it being aligned with the strategic plan, then it is a good example of an asset to target for replacement.
• Maintain a five-year capital plan. This exercise should occur prior to the organization’s capital planning to best inform the planning process. Create a grid for a rolling 5-year period that lists the modality, description of equipment, cost and total cost by year. This exercise is completed annually and updated on a rolling five-year basis.
• Be responsible for oversight of the imaging services safety strategy development and refinement.
• Participate in hiring process of new team members which includes interviews, panel interview, interactions, etc.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience.
• Be responsible for providing a consistent, productive and engaging workplace environment.
• Provide assistance and oversight of employee experience communications to ensure consistency and clear messaging.
• Support the Manager who is overseeing Patient Experience Committee and works with office-based leaders and staff to support the achievement of AHC and OP Imaging patient experience goals.
• Demonstrates understanding of how to facilitate and promote a cultural change in an organization
• Responsible for all system upgrades/testing etc. as it relates to Patient Access computer programs (i.e.; electronic scheduling book, registration functions, etc.)
• Build programs that serve as a pipeline for imaging referrals.
• Demonstrate familiarity with Press Ganey and patient satisfaction survey results.
• Uphold the values and customer service standards of the organization.
• Perform other duties as required or assigned.

Qualifications include:
• B.A./B.S. degree from an accredited university in a business, healthcare or related field of study or equivocal work experience (at least 10 years) required; Master’s Degree in related field preferred.
• Strong leadership and consensus building skills with minimum of five years supervisory experience in healthcare
• Minimum of five or more years of experience in Imaging.
• ARRT R.T. (R) or RN credentials required
• Polished presentation and interpersonal skills.
• Must possess top level business management, interpersonal, and facilitation skills.
• Needs good knowledge of Microsoft Office and Windows-based computer applications.
• Ability to work independently and handle a multi-task environment.
• Strong organizational skills.
• Protects organization’s value by keeping information confidential.
• Performs all other duties as assigned.

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours
• Typical Daily Schedule: 8:00 AM–4:30 PM Monday through Friday; additional hours as needed
• Shift Type: Day
• Weekend Requirements: None
• Holiday Requirements: None
• On-Call: No

Pay Range:

$116,227.90 - $174,341.85

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period 

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support