Overview

We are seeking a dynamic and experienced Director of Banquets to lead our banquet and events operations during an exciting period of transformation. Our hotel is preparing for a major renovation and repositioning, creating a unique opportunity for a leader who is energized by growth, innovation, and building something exceptional.

This is more than an operations role - it is a chance to reimagine the banquet experience, influence service standards, and help bring a refreshed vision to life.

Essential Duties and Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend, and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 2+ years of post-high school education.
• 3+ years of employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires working knowledge of HEI banquet/catering food and beverage services, policies or operations.
• Requires knowledge of computer equipment.
• Requires compiling facts and figures in accordance with established procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation
Salary Range: $85,000.00 - $95,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.