Omni Hotels

Director of Banquets

Omni Hotels • $105K — $115K *
Boston, MA 02115In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of progressive experience in Food & Beverage Management with senior leadership exposure.
  • 2+ years in a Banquet Operations leadership role.
  • Previous large convention hotel and union experience preferred.
  • Strong skills in budgeting, forecasting, and financial management required.
  • Effective communication skills for guest interaction and team collaboration.
  • Proven ability to motivate and mentor associates towards success.
  • Serve Safe certified food manager and unexpired TIPs required.

Responsibilities

  • Manage day-to-day banquet operations, ensuring high standards in service and food quality.
  • Understand and adhere to Local 26 contract guidelines.
  • Review and adjust staffing to meet service and financial goals while maintaining productivity.
  • Respond to guest complaints and ensure satisfaction to promote repeat visits.
  • Control food and beverage requisitions to optimize profitability through accurate forecasting.
  • Ensure health and safety compliance, preparing for inspections accordingly.
  • Conduct regular facility walk-throughs and manage maintenance issues effectively.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and advancement.
  • Employee recognition initiatives for outstanding performance.
  • Flexible scheduling to accommodate work-life balance.
  • Team-oriented work environment focused on collaboration and support.
Full Job Description
Director of Banquets is responsible for the management of all aspects of the banquet operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

The Salary for this position is $105,000 - $115,000 per year based on experience.

ESSENTIAL JOB FUNCTIONS:
  • Manage day to day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation. Consistent maintenance and refinement of service standards.
  • Understands Local 26 contract and adheres to it.
  • Review staffing levels to ensure guests service, operational needs and financial objectives are met in conjunction with Local 26 staffing guidelines. Ensures and maintains productivity level of associates.
  • Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production.
  • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
  • Maintain up to date knowledge of local competitor's banquet production and offerings.
  • Assist in budgeting process. Control overheads and achieve budget throughout the year. Report all variances from budget with reason and recommend corrective action.
  • Schedule and conduct daily/weekly walk-throughs. Responsible to maintain all furniture, fixtures and equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance.
  • Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management.
  • Hold associates accountable when not meeting job performance.
  • Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
  • Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.


QUALIFICATIONS:
  • Position requires a minimum of five years progressive experience in Food & Beverage Management, with at least two of these years in a senior leadership position. Minimum two years' experience in a Banquet Operations leadership role.
  • Large convention hotel experience strongly preferred. Union environment experience required.
  • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Must possess the ability to handle stressful and busy hotel operations.
  • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
  • Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
  • Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food, and beverage cost controls.
  • Demonstrated ability to mentor and develop growing talent for the company.
  • Demonstrated ability to handle progressive discipline/coaching discussions.
  • This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
  • Serve Safe certified food manager | Unexpired TIPs required.
  • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.


CORE COMPETENCIES

DIFFERENTIATING COMPETENCIES
  • Customer Focus
  • Creativity
  • Problem Solving
  • Drive for Results
  • Peer Relationships
  • Leading & Influencing
  • Time Management
  • Motivating Others
  • Composure
  • Business Acumen


ENVIRONMENT & PHYSICAL REQUIREMENTS:
  • Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.
  • The ability to stand/walk for extended periods of time.
  • The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
  • Exposure to hazardous cleaning chemicals.

About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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