MGM Resorts International

Director of Arena Operations

MGM Resorts International • $100K — $120K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years of experience in special events, production, entertainment, sales, or catering required.
  • Experience in a similar event company setting is essential.
  • Bachelor's degree in a relevant field.
  • Proven ability to lead and mentor a team effectively.
  • Strong relationship management skills with internal and external stakeholders.
  • Demonstrated motivational skills in team environments.
  • Exceptional interpersonal, customer service, and communication abilities.

Responsibilities

  • Support executive leadership in implementing strategic plans for the Grand Garden Arena.
  • Lead development and monitoring of operations, budgets, and marketing strategies for profitability.
  • Oversee operational services, including event handling with touring personnel.
  • Ensure efficient and timely event production, maintaining security and safety standards.
  • Direct HR functions to foster teamwork, training, and compliance with company policies.
  • Prepare and manage departmental budgets, projecting variations and new project needs.
  • Enhance guest service standards in alignment with company brand attributes.

Benefits

  • Wellness incentive programs for physical and mental health.
  • Employee discounts on hotel, dining, retail, and partner services.
  • Complimentary meals in the employee dining area.
  • Free parking for staff during shifts.
  • Health and income protection benefits for eligible employees.
  • Opportunities for professional development and community volunteering.
Full Job Description
Las Vegas, Nevada

THE JOB:

The Director of Arena Operations provides leadership, direction, and management for all departments related to the operation of live events, event day services special event operations, and all operational services provided by The Grand Garden Arena. The Director of Arena Operations ensures all activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

THE DAY-TO-DAY:
  • Supports the Executive Director/General Manager, Corporate Entertainment team, and property Senior Leadership in the development and implementation of the strategic plan and vision for The Grand Garden Arena consistent with MGM Resort International objectives
  • Provides leadership in the development and monitoring of division operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability for The Grand Garden Arena.
  • Provide oversight of all operational services related to venue operation. This may include handling advancement of events with touring production personnel for concerts, televised events, sporting events, and any other public events in the arena
  • Provides leadership and direction to ensure all events are produced in an efficient and timely manner while ensuring procedures are in place to maintain security, safety and enjoyment of clients, guests, and employees on a daily and event basis
  • Directs Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements
  • Prepares monthly/annual departmental budget/forecast; provides supporting documentation for senior management review, when necessary.
  • Monitors departmental expenditures, prepares justification for budget variations, and projects increases for new projects
  • Provides input into the execution and development, implementation, and measurement of guest service standards within assigned department(s), consistent with the company's core service standards and brand attributes
  • Collaborates with property management for all Grand Garden Arena events to ensure guest satisfaction for arrival and departure experience, safety, and awareness of property outlets Liaison and provide direction to all outsourced vendor partners to include merchandise, concession, security, and guest service staffing


THE IDEAL CANDIDATE:
  • 4+ Years of Prior Relevant Experience Special Events, Production, Entertainment, Sales, Catering, or a related field Required
  • 4+ Years of Prior Relevant Experience Working experience in a similar event company setting
  • Bachelor's Degree
  • Ability to effectively lead and mentor a team
  • Demonstrated ability to maintain strong relationships with internal and external stakeholders
  • Ability to motivate the team towards a common goal; comfortable working in an environment where the success of the business is based on team effort
  • Strong interpersonal and effective listening skills
  • Excellent customer service skills
  • Ability to communicate effectively in English, in both written and oral forms


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19121

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About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Hospitality & Recreation
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ
MGM
* Ladders Estimates

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