About the JobThis role is the management layer for all club-facing application work - ERP implementations, upgrades, integrations, training, and business process improvement - and is the primary point of accountability for technology delivery at the club level. Hybrid friendly role.
CGP onboards 6-10 new club acquisitions per year, each requiring a full ERP implementation, staff training, and systems integration. The portfolio runs on the Northstar club management ERP across 40 properties. The Director of Applications & Technology ensures that every acquisition goes live cleanly, every integration delivers on its business case, and every club staff member is trained and proficient on the tools they use every day. This role reports to VP of Information Technology.
Key Responsibilities:- Lead and manage the applications team: Senior ERP Resource, Application Trainer, and Business Process Analyst.
- Own the full applications portfolio roadmap: ERP platform lifecycle, integration priorities, training standards, and process automation across all 40+ clubs.
- Serve as the primary point of contact for the Northstar ERP vendor on all platform matters; escalate commercial and contractual decisions to the VP of IT.
- Govern all application vendor relationships: ERP platform, CRM integration partner, timekeeping vendor, Golf Genius, digital signage, and other club applications.
- Own the acquisition application onboarding process end-to-end: ensure each new club is fully configured, integrated, and trained before go-live.
- Partner with the Data & Integrations lead on integration architecture: applications team defines business requirements; data team owns the data layer design.
- Partner with the VP of IT on the Northstar First Amendment scope sign-off decision and delivery oversight.
- Build and maintain the Acquisition IT Playbook; capture and institutionalize learnings after each onboarding cycle.
Candidate Profile:- 7+ years of experience in application management, ERP implementation, or IT delivery leadership
- Experience managing ERP implementations in a multi-property or multi-unit environment (hospitality, real estate, or similar).
- Strong track record of managing small, high-output teams and developing talent.
- Vendor management experience - ability to hold ERP and application vendors accountable to contractual commitments.
- Northstar ERP experience strongly preferred; Jonas, Club Essential, or similar club management ERP experience considered.
- Excellent communication skills - this role presents at steering committee level and interfaces with club GMs and operations leadership.
- PE-backed or high-growth environment experience a plus.
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