The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.
Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.
This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.
Key ResponsibilitiesGlobal Application Management Leadership- Own and scale a global Application Management function supporting mission-critical client environments across all regions
- Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
- Drive consistency, quality, and continuous improvement across geographically distributed teams
- Ensure alignment with regional regulatory, operational, and client-specific requirements
U.S. Managed Solutions Leadership- Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes
- Ensure tight integration across infrastructure, platform, and application layers
- Establish a culture of ownership, accountability, and operational excellence
- Serve as executive escalation point for critical client and operational issues
SRE & Reliability Engineering- Build and scale a modern SRE function focused on reliability, automation, and observability
- Define reliability targets, error budgets, and operational maturity standards
- Embed SRE principles across all service delivery teams
- Drive adoption of proactive, automated, and self-healing operational models
Next-Generation Service Development- Define, build, and scale new managed service offerings, including:
- Interface-as-a-Service
- Agentic AI development for product customization and workflow automation
- Standardized global upgrade services
- Productize services with clear delivery models, value propositions, and scalable execution frameworks
- Partner closely with Product and Engineering to align service capabilities with platform evolution
AI & Automation Strategy- Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency
- Develop and scale agentic workflows for configuration, customization, and support
- Identify and execute opportunities to reduce manual effort through intelligent automation
- Ensure secure, compliant, and responsible use of AI across client environments
Client Lifecycle & Upgrade Excellence- Establish a global, repeatable model for client upgrades across platforms and geographies
- Improve predictability, reduce risk, and enhance the client experience during upgrades
- Integrate upgrade processes into ongoing managed service delivery
- Drive automation and standardization across lifecycle operations
Executive Stakeholder Engagement- Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations
- Engage directly with strategic clients and executive stakeholders
- Provide clear, data-driven reporting on performance, risks, and transformation initiatives
- Influence roadmap and investment decisions based on operational insights
Required Experience & QualificationsLeadership & Operational Experience- 15+ years of experience in enterprise software, healthcare IT, or managed services
- Proven experience leading large-scale, globally distributed teams
- Demonstrated success operating at a senior leadership (VP-equivalent) level
- Strong track record managing mission-critical application environments or SaaS operations
- Experience building and scaling SRE or reliability-focused organizations
InterSystems Expertise (Strongly Preferred)- Deep experience with:
- HealthShare
- TrakCare
- HealthConnect / HealthConnect Cloud
- IRIS data platform
- Strong understanding of InterSystems-based architectures, interoperability, and operational models
Technical & Domain Expertise- Experience with cloud and hybrid environments (public and private cloud)
- Strong understanding of integration frameworks and interface engines
- Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
- Experience with observability, monitoring, and incident management tooling
AI & Innovation- Experience applying AI and automation in enterprise or operational environments
- Understanding of agentic AI concepts and enterprise use cases
- Ability to translate emerging technologies into scalable service offerings
Leadership Expectations- Operates with VP-level ownership, autonomy, and decision-making authority
- Drives clarity and structure across complex, global operations
- Balances long-term strategy with hands-on execution
- Builds and leads high-performing, accountable teams
- Establishes a culture of continuous improvement and innovation
- Communicates effectively at both executive and technical levels
Success Measures- Standardized and scalable global application management model in place
- Improved SLA performance, uptime, and client satisfaction across regions
- Successful launch and adoption of SRE, Interface-as-a-Service, and AI-driven offerings
- Measurable reduction in manual operations through automation and AI
- Predictable, efficient global upgrade execution
- Strong alignment across Product, Services, and client outcomes
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
The estimated base compensation range for this role is:
$180,000-$217,000 USD
