Director of Account Management
to their Acentria
team in Ormond Beach, FL. Job Summary:The Director of Employee Benefits Account Management provides strategic leadership, oversees their designated account management team, ensures exceptional client service, and drives operational excellence.
Essential Functions:- Lead, coach, and mentor the Account Management team
- Develop and execute team strategy and performance metrics
- Serve as executive oversight for key clients
- Oversee renewal strategy and service quality
- Partner with sales and operations teams
- Create and maintain strong carrier partnerships
- Ensure designated team's clients' compliance requirements are satisfactory and up to date
- Manage staffing, training, and team planning
- Drive process improvement and operational efficiency
- Manage book of business for large size clients
- Lead renewal strategy and negotiate with carriers
- Deliver client presentations and open enrollment materials
- Manage escalations and resolve complex issues
- Analyze claims data and funding strategies
- Prepare spreadsheets, proposals, and enrollment materials
- Other duties as assigned
Competencies & Qualifications: - Strong leadership and people management skills
- Expert knowledge of medical (fully insured and self-funding), dental, vision, life, disability, and voluntary benefits
Education & Experience:- 5+ years in employee benefits account management
- 2+ years managing teams
- State Health & Life license required
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
