Job Description

We are seeking an experienced and results-oriented Director of Account Management. This leader must be willing to roll up their sleeves, presenting to our biggest accounts and engaging hands-on with Account Managers on their top opportunities. The role is responsible for developing and overseeing exceptional customer engagement and customer satisfaction strategies deployed by the Account Management team, providing direct personnel management, delivering strategic oversight of the team's sales execution, and fostering long-term customer relationships and expansion business.

A Day in the Life:

• Take a highly active, hands-on role by serving as the co-lead on approximately 5 strategic accounts per Account Manager to drive meaningful customer engagement and growth opportunities.
• Travel onsite with the Account Managers and conduct sales presentations for key accounts and major opportunities generated by the Account Management team.
• Work directly on some customer accounts, focusing on reviving current opportunities and securing strategic, high-value business.
• Oversee the day-to-day operations and performance of the Account Management team, which is focused on client retention and upsell opportunities.
• Train and develop the Account Managers to provide a best in class customer experience.
• Manage personnel performance against set metrics, make recommendations for team reduction and new hiring efforts, ensuring all Account Managers are focused on creating solid relationships with their customers.
• Drive the Account Management team to attain revenue targets.
• Identify and implement strategies for driving early renewals and maximizing expansion business within assigned customer accounts.
• Ensure meticulous data integrity and documentation within the Salesforce CRM, including detailed note-taking and management of the "Opportunity Next Steps".
• Lead weekly meetings to ensure pipeline accuracy and forecast hygiene across the Account Management function.
• Collaborate cross-functionally with Sales Engineering, Sales Executives, and other departments within the pre- and post-sales ecosystem.

Required Skills & Abilities:

• Exceptional leadership, coaching, and team-building skills.
• Proven ability to foster and maintain long-term, high-value customer relationships.
• Proficiency with Salesforce CRM
• Strong written and verbal communication skills, including comfort engaging with C-level stakeholders.
• Exceptional attention to detail, particularly regarding CRM management and reporting.
• Ability to travel up to 40% of the time

Education & Experience:

• Bachelor's Degree or equivalent experience
• Minimum of 7 years of progressive experience in account management or sales, with a track record of meeting or exceeding revenue goals
• Minimum of 3 years of direct personnel management experience, overseeing an Account Management or Sales team

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

$110,000 - $150,000 a year

*Additional compensation consists of sales incentives including commissions and bonuses

The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.