Director of Access Strategy & Operations Support -a
newly created, high-visibility role designed to transform patients' access care across our health system.
In this role, you will
drive system-wide access initiatives , lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.
What You'll Do Lead Strategy & Enterprise Projects - Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
- Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
- Deliver high-impact initiatives including:
- Digital patient self-scheduling (Epic integration)
- Referral management transformation
- E-consults and access innovation programs
Drive Data & Performance Excellence - Lead the Access analytics function , ensuring accurate dashboards, KPIs, and executive reporting
- Monitor operational performance and identify trends to drive continuous improvement
- Translate data insights into actionable strategies that enhance patient access
Oversee Operations & Support Services - Direct the CAMR medical records operation , ensuring timely and accurate retrieval of ambulatory patient records
- Lead logistics and administrative functions supporting day-to-day Access operations
- Standardize workflows and optimize systems for efficiency and scalability
Lead & Develop Teams - Managing and developing a growing team.
- Foster a collaborative, accountable, and high-performing culture
Strengthen Organizational Alignment - Partner with clinical, operational, and IT leaders to advance strategic initiatives
- Ensure alignment with enterprise priorities and enhance both patient and staff experience
- Provide executive-level updates and visibility across senior Financial & Resource Stewardship
- Support budget development and monitor expenses
- Ensure responsible allocation of resources across programs and support functions
MINIMUM REQUIREMENTS:
Education: Master's degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.
Licensure: None.
PHYSICAL DEMANDS:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Job ProfileJ1697 - Patient Access Management 3
Career Stream and LevelManagement-M3
