Honeywell

Director, NPI Success - Gas R&D

Honeywell$120K — $150K *
Energy & Utilities
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field (STEM)
  • 8+ years in gas metering or industrial sensing technologies
  • Hands-on experience with ultrasonic gas meters
  • Knowledge of diaphragm gas meters (AC250NXS, AC250NX)
  • Experience in supporting customer deployments and field issues
  • Strong understanding of flow measurement principles and metrology
  • Familiarity with regulatory compliance for North American utilities

Responsibilities

  • Drive product engineering handover and validation efforts
  • Own successful customer launches of gas metering products
  • Act as technical interface for utilities during launch phases
  • Ensure launch readiness through collaboration with internal teams
  • Monitor performance to identify risks in reliability and safety
  • Advocate for compliance with gas metering regulations
  • Lead resolution of complex technical issues

Benefits

  • Opportunities for career advancement within NXU
  • Engagement with cutting-edge ultrasonic gas technologies
  • Chance to influence product design and strategy
  • Support for professional development and technical mentoring
  • Dynamic work environment focused on customer success
Full Job Description
Job Description

The Director of NPI Success for Gas Metering Systems is responsible for ensuring the successful technical launch, regulatory compliance, and long-term performance of NXU's gas metering portfolio in North America, including NXU Residential and the upcoming NXU Commercial products.

This role serves as the technical bridge between NXU and its utility customers, ensuring that products are deployed safely, compliantly, and successfully, while building long-term customer advocacy and expansion opportunities. The position requires deep technical expertise in ultrasonic gas metering technologies, working knowledge of diaphragm-based meters (including AC250NXS and AC250NX), and a strong understanding of regulatory and certification environments for North America.

Initially, the role will lead a small technical team (initially two engineers) focused on field issue triage, RMA investigation, and root cause analysis. Over time, the scope is expected to grow into ownership of gas metering success and strategy across North America, with progression into Director of Gas Metering, North America.

Responsibilities

Key Responsibilities

Product Launch & Technical Customer Success
  • Drive the Engineering handover and validation efforts of product manufacturing with internal and 3rd party manufacturers and suppliers.
  • Own the technical success of customer launches for NXU Residential and NXU Commercial gas meters, from early pilots through full-scale deployments.
  • Act as the primary technical interface for utilities during onboarding, field trials, and early production phases.
  • Ensure launch readiness by partnering closely with R&D, Product Management, Quality, and Operations on validation coverage, diagnostics, and deployment best practices.
  • Monitor installed-base performance to proactively identify risks to accuracy, reliability, safety, or customer acceptance.


Regulatory & Compliance Advocacy
  • Maintain an in-depth, working knowledge of gas metering regulations and standards, including (but not limited to):
    • Intrinsic Safety requirements
    • ANSI and applicable North American standards
    • Certification, audit, and test lab expectations
  • Act as a regulatory and compliance advocate for utilities, ensuring NXU technology supports their compliance obligations rather than adding risk.
  • Support customer discussions with regulators, test houses, and certification bodies by clearly articulating product design intent, safety claims, and compliance evidence.
  • Partner with internal teams to ensure that regulatory requirements and field learnings are fed back into product design, documentation, and validation strategies.


Technical Issue Resolution & Risk Management
  • Serve as the escalation point for complex or high-impact technical issues in the field.
  • Lead triage and root-cause analysis (RCA) of RMAed meters, field returns, and anomalous performance.
  • Assess whether observed issues represent systemic risk to the installed base, and drive corrective or preventive actions where needed.
  • Communicate findings clearly and credibly to customers, internal stakeholders, and executive leadership.


Team Leadership & Technical Excellence
  • Lead and mentor up to two customer success or test engineers responsible for diagnostic testing, failure analysis, and field support.
  • Establish clear workflows for issue intake, investigation, documentation, and closure.
  • Foster a culture of technical rigor, accountability, and customer empathy.


Expansion, Advocacy & Customer Growth
  • Identify opportunities for customers to:
    • Expand deployments beyond initial pilots
    • Adopt additional software modules, analytics capabilities, or diagnostics such as AMI View and Advanced Gas Analytics
  • Work with Product and Commercial teams to translate customer needs into viable expansion paths.
  • Develop "champion" users within utility organizations-technical and operational leaders who trust NXU's technology and can act as references.
  • Support sales efforts by participating in late-stage technical evaluations, proof points, and customer testimonials.


Cross-Functional Collaboration
  • Provide structured, data-driven feedback from the field into R&D and Product Management to improve hardware, firmware, diagnostics, and user experience.
  • Align closely with Quality, Manufacturing, and Supply Chain teams to ensure field learnings inform production improvements.
  • Support roadmap decisions with real-world performance data and customer insight.


Strategic Ownership & Growth Path
  • Help define long-term technical success metrics, reliability standards, and customer success models for NXU's gas metering portfolio.
  • As the business scales, assume increasing responsibility for gas metering performance and strategy across North America.


Qualifications

Required Qualifications

Education & Experience
  • Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering, or mathematics
  • 8+ years of experience in gas metering, flow measurement, or industrial sensing technologies.
  • Demonstrated hands-on experience with ultrasonic gas meters, including validation, analysis, and fielded performance.
  • Working knowledge of diaphragm-based gas meters (e.g., AC250NXS, AC250NX or similar).
  • Experience supporting customer deployments, pilots, or post-launch field issues.

Technical & Regulatory Skills
  • Strong understanding of:
    • Ultrasonic flow measurement principles
    • Meter accuracy and metrology
    • Environmental, installation, and aging effects
    • Failure analysis and RCA methodologies
  • Familiarity with Intrinsic Safety, ANSI standards, Measurement Canada, and certification processes relevant to North American utilities.
  • Ability to synthesize test data, field diagnostics, and customer feedback into actionable insights.

Leadership & Communication
  • Proven ability to lead small technical teams and influence cross-functional stakeholders.
  • Comfortable engaging with customers, regulators, certifications bodies, and executives.
  • High sense of ownership, urgency, and accountability.


What Success Looks Like
  • Successful, low-friction launches of NXU Residential and NXU Commercial products.
  • Utilities view NXU as a trusted technical and regulatory partner.
  • Field issues are resolved with clear root causes and prevention strategies.
  • Customer expansions and advocacy naturally grow from demonstrated technical success.
  • The role evolves into regional ownership of gas metering excellence.


About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

Similar Jobs

More Jobs at Honeywell

More Energy & Utilities Jobs

Find similar Director, NPI Success - Gas R&D jobs: