DescriptionSummary:
The Director of Mortgage Operations is responsible for leading and overseeing all national mortgage operational functions. The Director ensures high-quality execution across processing, underwriting, closing, post-closing, and secondary delivery, while maintaining full compliance with national mortgage laws, regulations, and investor guidelines. The Director of Mortgage Operations plays a critical role in aligning operations with corporate growth strategies, production goals, and risk management standards.
Education and/or Experience:
- Bachelor's degree in Business, Finance, or a related field (MBA preferred) required
- Minimum six years progressive mortgage operations experience, including at least three years in a leadership role overseeing national or multi-state operations required
- Extensive knowledge of national mortgage rules, investor requirements, and regulatory compliance required
- Requires National Mortgage Licensing System registration
- Experience in a credit union, community bank, or mission-driven lending organization preferred
- Proven ability to lead and scale operations in a high-volume, multi-state mortgage environment
- Strong understanding of LOS platforms (e.g., Encompass) and related mortgage technology
- Exceptional leadership, strategic planning, and organizational skills
- Excellent verbal and written communication skills
- Ability to build effective cross-functional relationships with sales, compliance, IT, and executive teams
- Experience with correspondent or wholesale lending preferred
- Successful track record managing change and growth during regulatory shifts or technology transitions preferred
- Ability to travel nationally for business or regulatory purposes
Job Responsibilities:
- Directs day-to-day and strategic leadership of national mortgage operations including processing, underwriting, closing, post-closing, and funding
- Ensures operational compliance with federal and state laws (RESPA, TILA, TRID, ECOA, HMDA, Fair Lending, etc.) and all applicable investor/agency guidelines (FHA, VA, USDA, Fannie Mae, Freddie Mac)
- Develops and execute operational policies, procedures, and systems to support scalability and efficiency in a multi-state environment
- Collaborates with national sales leadership to align operational execution with pipeline forecasts, service expectations, and growth targets
- Leads preparation and response for agency and regulatory audits, including implementation of audit findings and compliance best practices
- Manages operational performance using key metrics (turn times, pull-through rates, quality control, service levels)
- Builds and mentor high-performing, geographically distributed teams while promoting a culture of accountability, service, and continuous improvement
- Drives implementation of technology solutions and process enhancements to optimize loan flow and member experience
- Ensures operational readiness for launching new products, channels, or market expansions.
- Performs other duties as needed upon request by immediate supervisor
- Performs all duties inherent in the role of a manager
Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
- This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
- Paid time off for vacation, personal days, and holidays
- 401(k) company contribution
- Teachers pays 100% of Dental & Vision premium
- Tuition reimbursement is offered to full-time employees
- Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $138,750 - $173,500 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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