General information Career area Technology
Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC
Remote? No
Ref # 22566
Posted Date 07-15-26
Working time Full time
The Opportunity We are seeking a Director to lead Site Reliability Engineering (SRE) and Production Operations. This senior leader is accountable for the operational health, stability, resilience, and availability of production applications and platforms supporting Ally's Automotive and Insurance businesses. The role defines and executes the strategy for production operations and reliability engineering, driving continuous improvement and partnering across engineering, product, infrastructure, and business teams to deliver secure, stable, and scalable services.
At Ally, you get a startup feel, but experience the benefits of a company that's worked out the kinks and is fulfilling its purpose. We're always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
The Work Itself Key Responsibilities - Lead SRE strategy and production operations for critical application platforms, ensuring availability, resiliency, recoverability, and performance targets are consistently achieved.
- Own and evolve the operating model for production support, including incident, problem, and change risk management, as well as service restoration across the application portfolio.
- Drive adoption of SRE practices, including service level indicators (SLIs), service level objectives (SLOs), error budgets, operational readiness, and automation-first engineering approaches.
- Define the target-state SRE operating model and organization, including capacity planning, skill mix, and sourcing strategy (employees vs. contractors), to ensure sustainable 24x7 coverage aligned with business growth.
- Establish and institutionalize best practices across SRE and application sustainment, creating consistent, scalable standards for reliability engineering and operational execution.
- Establish and monitor operational health metrics, using data to identify systemic risks, improve reliability, reduce incident volume, and shorten recovery times.
- Provide executive leadership during major incidents, ensuring rapid coordination, clear communication, timely escalation, and durable corrective actions.
- Lead post-incident reviews and problem management efforts to resolve root causes, eliminate repeat issues, and strengthen operational discipline.
- Partner with product, engineering, infrastructure, and architecture teams to embed reliability, operability, and supportability into design, delivery, and release processes.
- Influence senior leaders across engineering, infrastructure, and business functions-including peer organizations and one level above-to align on reliability strategy, operating models, and investment priorities.
- Lead the evolution of traditional application sustainment toward a modern SRE-led model, ensuring a balanced transition that enhances reliability without disrupting critical support responsibilities.
- Drive automation and tooling investments that reduce manual effort, improve observability, streamline support processes, and increase engineering efficiency.
- Evaluate and quantify the impact of AI-driven operations (AIOps) and automation accelerators, driving data-informed adoption to improve reliability, efficiency, and cost outcomes.
- Define standards for monitoring, alerting, logging, capacity planning, and production readiness to strengthen proactive issue detection and service resilience.
- Influence cloud and platform transformation efforts by clarifying operational ownership, improving support models, and aligning reliability practices with modern engineering patterns.
- Establish a clear point of view on centralized versus distributed SRE models, shaping organizational design decisions that balance scale, accountability, and alignment with Agile delivery teams.
- Build, lead, and develop high-performing teams, fostering accountability, technical depth, and a culture of continuous improvement.
- Provide strategic guidance and technical assessments to senior leadership, translating operational risk and technology opportunities into clear, actionable business decisions.
- Oversee vendor and partner relationships supporting production operations, ensuring service quality, accountability, and alignment with enterprise standards.
- Champion operational excellence by challenging legacy practices, advancing reliability engineering maturity, and promoting modern support models.
- Provide leadership accountability for 24x7 production operations, including direct engagement in major incidents and crisis events, demonstrating experience operating in high-availability, always-on environments.
What Success Looks Like Success in this role is defined by stronger operational resilience, modernized reliability practices, and a high-performing organization that delivers consistent outcomes at scale. This leader will establish a proactive, engineering-led model for production operations that improves stability, reduces risk, and enables business growth.
- Application availability, resiliency, and recovery consistently meet or exceed defined service targets for critical business services.
- Incident volume, repeat issues, and time to restore service are reduced through stronger operational discipline and targeted engineering improvements.
- SRE practices are embedded across the portfolio, with measurable adoption of SLOs, observability standards, automation, and production readiness.
- A clearly defined and scalable SRE operating model is established, with the right balance of skills, capacity, and sourcing to support long-term needs.
- Operational decisions are data-driven, supported by clear health metrics, risk indicators, and executive reporting.
- Cross-functional teams demonstrate stronger accountability for reliability and improved alignment between delivery velocity and operational stability.
- Manual effort and operational toil are reduced through automation, improved tooling, and streamlined processes.
- Measurable gains in efficiency and effectiveness are achieved through adoption of AI-driven tooling and modern operational practices.
- The organization demonstrates stronger readiness for growth, change, and platform modernization.
- The function is recognized as a strategic partner that improves customer experience, protects business operations, and elevates enterprise reliability maturity.
The Skills You Bring Minimum Qualifications - 9+ Years of Relevant Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent
Highly Preferred Qualifications - 10+ years of experience in Site Reliability Engineering, Production Operations, Infrastructure Engineering, or related technology operations disciplines.
- Strong development and engineering background.
- 7+ years of experience leading managers, engineers, or large technical operations teams in complex enterprise environments.
- Proven experience designing and scaling SRE or production operations organizations, including defining team structures, skill requirements, and coverage models.
- Experience evaluating or implementing AIOps or AI-driven operational capabilities.
- Proven experience operating in 24x7, high-availability production environments, with direct involvement in incident response and service restoration during critical events.
- Proven success leading production support, incident management, problem management, and operational risk reduction for business-critical applications.
- Strong knowledge of reliability engineering practices, including SLOs, operational readiness, observability, resiliency, and automation.
- Experience partnering across application development, infrastructure, architecture, security, and business teams to improve service stability and delivery outcomes.
- Experience leveraging metrics and operational data to drive decisions and influence senior stakeholders.
- Strong communication and leadership skills, with the ability to lead through ambiguity and drive enterprise-wide improvement.
Preferred Qualifications - Advanced degree in a technical or business-related discipline.
- Experience leading SRE or production operations in highly regulated, high-availability, or customer-facing environments.
- Hands-on experience with cloud platforms, observability tooling, infrastructure automation, and CI/CD practices.
- Experience establishing or advancing SRE practices, including SLIs, SLOs, error budgets, and toil reduction.
- Demonstrated success leading large-scale transformation and operating model modernization.
- Proven ability to influence senior leaders across organizational boundaries without direct authority, including experience working directly with CIO, CTO, and Development leadership.
- Experience transitioning from traditional application support models to modern SRE-based approaches.
- Experience managing vendors, outsourced support models, or multi-team delivery partners.
- Relevant certifications in cloud, IT service management, reliability engineering, or agile practices.
How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
