Job Description

You will be the senior technical authority who sets the culture for the stand-up of technical operations centers. You will build, train, and lead a small team. We are hiring an engineer who leads from the floor: someone who came up as a field technician, grew into design and architecture, and never lost hands-on ability.

You will deploy, install, and maintain servers, routers, edge switches, telecommunication systems, UPS systems, and desktop PC hardware in support of customer operations. This is a fast-paced program that requires someone who works well in a dynamic environment.

Leadership skills matter as much as technology skills at Kroll.

Key Responsibilities:

Leadership and Culture

• Set the technical and professional culture for a small engineering team.
• Provide technical direction, leadership, and training to less experienced staff.
• Complete complex assignments without direction and direct more junior engineers.
• Mentor and develop engineers across senior and mid tires, building depth behind every critical skill.
• Build the team's operating rhythm: shift handoffs, escalation discipline, and documentation habits.
• Serve as technical liaison between the site and the appropriate technical business area for resolution of IT issues and system upgrades

Field Engineering and Installation

• Perform the physical setup and configuration of desktop hardware and software, including external peripherals that may be required.
• Install applicable equipment, with racks if needed.
• Install and connect applicable cables.
• Perform onsite testing of equipment and coordinate with other engineers.
• Coordinate pick-up and delivery of equipment.
• Build workstations per established procedures.

Network and Infrastructure Operations

• Troubleshoot network connectivity issues.
• Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support.
• Monitor server activities and provide technical support requiring expert knowledge and advanced technical principles.
• Maintain operational status of all telephonic infrastructure and systems.
• Manage software and hardware support as needed.
• Maintain access control by creating new user accounts, maintaining existing accounts, and troubleshooting user login and access issues.

Operations Center Stand-Up

• Lead rack, stack, cable, and commissioning work on the monitoring floor and staging lab.
• Give procedural input to the planning, preparation, and execution of all projects.
• Produce and maintain physical and logical network diagrams, architecture diagrams, and operational procedures.
• Support readiness reviews and operational acceptance testing.

Response and Availability

• Respond to and resolve technical issues after hours.
• Take part in the on-call rotation covering non-standard hours.

Qualifications:

Education: Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or a related field; or if no degree, 8 to 10 years of related experience performing engineering functions on programs of similar size, scope, and complexity.

Experience: At least 10+ years as an engineer directly supporting technical programs.

Additional Required Qualifications:

• Due to nature of the work the candidate must be a U.S. citizen, able to pass a background investigation (criminal, employment, education).
• Experience in IP related services: TCP/IP.
• Experience installing and maintaining Cisco routers and switches.
• Experience with UPS systems and AC/DC power systems, to include installation and connection.
• Working knowledge of CAT 5 and CAT 6 cable and connectors, with demonstrated capability of fabricating required equipment.
• Knowledge of fiber, servers, routers, edge switches, and desktop hardware.
• Experience using Remedy, Visio, and MS Office.
• Demonstrated experience standing up a site, data center, network operations center, or equivalent facility from empty space to operational.
• 2 or more years of people leadership experience, formal supervision or sustained technical team lead.
• Physical capability to lift and mount equipment and work under raised floors.
• Full-time onsite presence; this is not a remote or hybrid role.
• As needed - up to 25% within the continental United States, in staggered deployment waves.

Desired Skills

• CCNP, CCIE, or JNCIP certification.
• CISSP or Security+ (certifications listed must include the certification number on submission).
• Experience with Juniper, Palo Alto, or Fortinet platforms alongside Cisco.
• Optical transport and telecommunications infrastructure experience.
• Experience with SolarWinds, Splunk, PRTG, Datadog, or Elastic monitoring platforms.
• ServiceNow or comparable ITSM platform experience.
• Scripting and automation with Python, PowerShell, or Ansible.
• ITIL Foundations.
• Experience mentoring and developing junior engineers.

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

In order to be considered for a position, you must formally apply via careers.kroll.com.

The current salary range for this position is $200,000 to $250,000

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