The Opportunity:

Under strategic direction of the Administration and Finance Chief of Operations, the Director of Knowledge Management leads the development and execution of a comprehensive knowledge management program for the division. This role translates divisional priorities into structured, actionable practices that support consistent and effective execution.

The Director establishes governance, standards, and processes to ensure knowledge is effectively created, maintained, and shared. Responsibilities include advancing workforce readiness through training, strengthening collaboration, and supporting change adoption in alignment with university, state, and federal requirements.

The role oversees execution of knowledge management initiatives across units, coordinating communications, tracking progress, and ensuring accountability through structured project management.

The ideal candidate will be a strategic thinker and collaborative leader who brings a strong foundation in knowledge management, project management, change leadership, and process improvement - with the communication skills and data-informed approach needed to drive adoption across a complex, multi-stakeholder environment.

Responsibilities:

Knowledge Strategy and Governance

• Develop and implement a division wide knowledge management strategy.
• Establish and maintain standards for knowledge creation, organization and life-cycle management, including regular review and updates to ensure accuracy and usability.
• Ensure compliance with policies and accessibility requirements.
• Lead the Knowledge Management Liaison Network to surface needs, support prioritization, and drive communication and adoption across division units.
• Establish and manage an intake and prioritization framework for training and knowledge requests, aligned with divisional priorities, capacity, and risk.

Project Management and Workflow Optimization

• Manage workflow for training and knowledge development efforts from intake through delivery, ensuring alignment with priorities, transparency, and timely execution.
• Oversee execution of knowledge management initiatives, including tracking progress, assignments, and deliverables using tools such as Microsoft Planner.
• Operationalize knowledge management standards through structured processes, templates, and tools that enable subject matter experts.
• Serve as a liaison between division subject matter experts and UCF IT business analysts to support analysis of complex processes and identify technology-enabled solutions.

Knowledge Systems and Content Management

• Oversee knowledge repositories and platforms, including enterprise systems (Workday, TeamDynamix), websites, and collaboration tools, in partnership with UCF IT.
• Establish governance for content structure, ownership, and life-cycle management across platforms.
• Enable subject matter experts to manage content through standards, tools, and clear expectations.
• Ensure content accuracy, usability, and accessibility across systems.

Training and Workforce Enablement

• In collaboration with HR Talent Development and division subject matter experts, co-develop and facilitate training programs and onboarding resources for division employees, budget and finance professionals across the university, and the broader campus community based on prioritized needs.
• Design and support leadership development initiatives to strengthen management capabilities and promote effective decision making.
• Equip Knowledge Management Liaisons and subject matter experts to develop, communicate, and sustain training and knowledge assets.
• Facilitate training delivery and learning sessions in partnership with subject matter experts and division leadership.
• Measure and continuously improve training effectiveness.

Collaboration, Change Management, and Communications

• Lead and coordinate change enablement to support adoption of knowledge management strategies, training, and process standards.
• Partner with division units and campus stakeholders to align efforts, enhance operational efficiency, and support service excellence.
• Oversee division-wide communications to ensure clarity, consistency, and awareness of priorities and resources.
• Promote collaboration and accountability through clear expectations and cross-unit engagement.

Minimum Qualifications:

Bachelor's or Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience leading enterprise-wide or cross-functional programs and initiatives in higher education or a similarly complex institutional environment.
• Experience designing, implementing, or managing a formal knowledge management or content governance program using knowledge management platforms, learning management systems, or AI-enabled tools.
• Experience using project management methodologies and tools (e.g., Microsoft Planner, Asana, or similar) to manage complex, multi-workstream initiatives.
• Experience designing and facilitating training programs or learning experiences for professional staff audiences.
• Experience leading organizational change initiatives, including stakeholder engagement and driving adoption of new processes or systems.
• Master's degree in Organizational Development, Industrial Engineering, Information Systems, Instructional Design, Knowledge Management, or a related discipline.
• Professional certifications such as Lean Six Sigma, Project Management Professional (PMP), Certified Change Management Professional (CCMP), Prosci Change Management Certification, Certified Knowledge Manager (CKM), or similar credentials.

Additional Application Materials Required:

For priority consideration, please include a cover letter and resume with your application.

Special Instructions to the Applicants:

The anticipated salary range for this position is $104,664 - $156,996. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department
Administration and Finance Finance Business Center

Work Schedule
Monday - Friday: 8:00 AM - 5:00 PM. Flexible evening schedule is needed.

Type of Appointment
Regular

Expected Salary
$104,664.00 to Negotiable

Job Posting End Date
08-03-2026-12-00-AM