Syntricate Technologies

Director ITSM Transformation Delivery

Syntricate Technologies • $120K — $160K *
New York City, NY 10025In-Person
Finance & Insurance
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 8+ years in IT Service Management, focusing on process architecture and improvement.
  • Strong knowledge of ITIL framework and its practical application.
  • Experience with the ServiceNow platform.
  • Demonstrated success in leading ITSM transformation projects.
  • Analytical and problem-solving skills with a grasp of complex concepts.
  • Strong communication skills for stakeholder engagement.

Responsibilities

  • Facilitate the ITSM roadmap development.
  • Lead transformation projects to align ITSM processes with best practices.
  • Collaborate with teams to design solutions that meet business needs.
  • Conduct business analysis to identify and implement process improvements.
  • Define KPIs to measure ITSM process effectiveness.
  • Manage planning, execution, and monitoring of ITSM transformation projects.
  • Guide and mentor team members on ITSM initiatives.
  • Create and deliver training programs on new processes.

Benefits

  • Hybrid work model with flexibility.
  • Opportunity for professional growth in ITSM.
  • Access to training and professional development resources.
Full Job Description
Job Title: Director ITSM Transformation Delivery
Location: NYC, NY (Hybrid)- Local Only
Job Type: Full-Time (NO C2C)
Must have:
Banking/ Financial Domain

Partnering with the Executive Director of IT Service Management, the Director ITSM Transformation Delivery will drive projects in process architecture, process improvement, new process rollout, and process effectiveness monitoring. Leveraging skills in business analysis and project management, the Director ITSM Transformation Delivery will assist in prioritizing, planning, and delivering initiatives in the ITSM space. The ideal candidate will have a strong background in IT Service Management, with expertise in designing and implementing process improvements to optimize efficiency and effectiveness. The candidate will also be skilled in collaborating with users of the processes to ensure that process enhancements and requests are weighed against best practices and ITSM process roadmap.

Responsibilities:
  • Facilitate the building of the ITSM roadmap.
  • Lead projects and initiatives in the transformation of IT Service Management processes to align with industry best practices and organizational objectives.
  • Collaborate with cross-functional teams to define process architecture and design solutions that meet business requirements.
  • Conduct business analysis to identify areas for process improvement and develop strategies for implementation.
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness of IT Service Management processes.
  • Manage projects related to IT Service Management transformation, including planning, execution, and monitoring.
  • Provide leadership and guidance to team members involved in IT Service Management initiatives.
  • Develop and deliver training programs to educate staff on new processes and procedures.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience in IT Service Management, with a focus on process architecture, process improvement, business analysis, and project management.
  • Strong understanding of ITIL (Information Technology Infrastructure Library) framework and its application to IT Service Management.
  • Strong understanding of the ServiceNow Platform
  • Proven track record of successfully leading IT Service Management transformation initiatives.
  • Excellent analytical and problem-solving skills, with the ability to quickly grasp complex technical and business concepts.
  • Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
  • Project management certification (e.g., PMP, PRINCE2) is a plus.
  • ITIL certification is a plus

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

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Learn more about Syntricate Technologies
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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