Job Overview

The role of Director, IT Technical Operations is a senior level position responsible for planning, implementing, and managing all people, processes, partners, and systems involved in operating Hubbell's SAP S/4 HANA RISE technical environment. This role oversees a multi-level organization that handles hosting, tuning, patching, upgrades, quality/testing, development, and uptime/reliability within this space. The successful candidate must be an experienced IT leader with a track record of delivering strong results. He / She should be able to communicate effectively with Hubbell executive management and possess a deep understanding of the tools and capabilities needed to maintain the technical health and efficiency of Hubbell's SAP S/4 HANA RISE ecosystem. This position reports to the VP, IT Enterprise Platform Solutions.

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A Day In The Life

Every day at Hubbell is different and you'll contribute in many ways. Your role as an IT leader in this space will be to:

• Define and drive a technology strategic roadmap for Hubbell's SAP S/4 HANA RISE environment that addresses hosting, upgrades, testing, archiving, development, uptime/reliability, clean core and the tools necessary to support these initiatives
• Drive scale and common practice on how we operationalize all applications in the SAP ERP environment
• Influence and communicate effectively across all levels of the organization - from the Corporate and Segment executive levels down to the mid management and individual contributor level - to align priorities and drive engagement
• Drive effective partnerships with senior leaders across IT (Delivery Services, Business Technology, Enterprise Architecture, etc.) for seamless planning and execution of strategic projects such as system upgrades, testing automation, and clean core initiatives.
• Build an effective organizational structure utilizing existing talent to execute the strategic roadmap
• Ensure and champion successful execution of the technology strategic roadmap across the following functions:
  • Application Upgrades and support packs
  • Hosting including operational SLA management and service delivery
  • System uptime/reliability
  • Downtime management
  • Disaster recovery
  • Testing (tools, automation)
  • Archiving
  • Development (ABAP)
  • Productivity solutions (automation, services, outsourcing)
  • Application solutions (BTP, Fiori, Joule, Cloud ALM, Tricentis, etc.)
  • Clean Core

Key Outcomes

• Achieve on or above target compliance for system uptime and operational performance.
• Eliminate or significantly reduce planned maintenance downtime, ensuring uninterrupted business operations.
• Maintain fully patched systems and current versioning to uphold security and performance standards.
• Enable environments to support multiple large-scale projects concurrently, minimizing code and configuration freeze periods.
• Implement fully automated or outsourced testing processes to accelerate delivery and improve quality.
• Establish automated code deployment capabilities for consistent and efficient releases.
• Ensure comprehensive archiving of all master and transactional data to meet compliance and retention requirements.
• Reduce and isolate custom code, driving standardization and system simplicity.
• Deliver a technical landscape that is optimized, automated, and highly efficient, supporting scalability and innovation.

What will help you thrive in this role?

• 15-20+ years of progressive experience in large-scale ERP programs, including 10+ years of experience in SAP technical operations management and at least 2 years in an SAP S/4 HANA RISE environment (required)
• Extensive leadership experience, including 10+ years managing organizations, setting strategic objectives, overseeing budgets, and being accountable for achieving enterprise goals (required).
• Proven ability to influence at the highest levels, with executive-level communication and presentation skills (required).
• Experience with partner/contract management and outsourcing (required)
• Comprehensive knowledge of SAP BTP and how to leverage its capabilities for enterprise solutions (strongly preferred)
• Expertise in SAP Fiori implementation and related technologies (strongly preferred).
• Proficient in SAP Joule and its application within enterprise environments
• Expertise in implementing automated testing strategies and managing outsourced testing services
• Strong development foundation with deep understanding of the Software Development Life Cycle (SDLC) and hands-on experience in its application
• BS in Computer Science, Information Science, or related major concentration (required)

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.