Schedule:
Monday - Friday (40 hrs/wk)
8:00 Am - 5:00 PM

Department: IT General - 210

Primary Purpose:

The Director, IT Business Planning Office is a senior technology leadership role responsible for management disciplines that enable IT to operate as a strategic, transparent, and value-driven business function. The office leads IT strategic planning, governance, portfolio and demand management, financial planning support, performance reporting, service management improvement, quality, and operating model maturity. It partners across IT, Finance, Enterprise Architecture, Information Security, Data/AI, Quality, and business leadership to ensure technology investments are aligned to enterprise priorities, resources are focused on the highest-value work, decisions are made with clear information, and outcomes are measured and communicated.

This leader serves as a trusted advisor and operating partner to the CIO, requiring strong business acumen, executive communication skills, financial literacy, and experience leading cross-functional transformation efforts. This position requires the ability to create structure in ambiguity, influence across functions, and challenge leaders constructively to help IT focus people, funding and attention on the work that matters most. Projects the mission, vision and values of ARUP.

Essential Functions:

Lead and continuously improve the IT strategic planning process, including annual planning, multi-year planning, quarterly planning, and roadmap integration.

Partner with the CIO and IT senior leadership team to translate enterprise priorities into IT strategies, objectives, initiatives, and measurable outcomes.

Ensure technology roadmaps across IT functions are aligned, sequenced, resourced, and connected to ARUP's clinical, operational, research, innovation, and business priorities

Monitor progress against strategic objectives and ensure accountability for execution

Coordinate governance forums such as IT Steering, portfolio governance, ITSM governance, quality governance, and emerging technology governance.

Establish and maintain governance charters, decision rights, approval criteria, agenda structures, decision logs, and action tracking.

Ensure governance forums are focused on business value, risk, capacity, investment tradeoffs, and measurable outcomes rather than status reporting alone.

Help integrate decisions across governance bodies so technology priorities, architecture direction, security risk, service reliability, financial implications, and business impact are connected.

Own and mature IT portfolio management practices, including intake, prioritization, capacity planning, portfolio health reporting, dependency management, and value tracking.

Partner with business and IT leaders to shape demand before work enters the project or delivery pipeline.

Lead portfolio review processes that improve visibility into active work, aging initiatives, risk, dependencies, and resource constraints.

Support efforts to reduce unnecessary work-in-progress, improve delivery discipline, and increase realization of business value.

Partner with Finance, the CIO, and IT leaders to strengthen IT financial planning, cost transparency, forecasting, and investment discipline.

Support operating and capital budget planning, labor capitalization, SWAB planning, contract and subscription visibility, run/grow/transform views, and long-range financial planning.

Develop financial narratives that help business and executive leaders understand technology cost drivers, investment needs, tradeoffs, and value.

Establish methods to track benefits realization, cost avoidance, productivity gains, risk reduction, and business outcomes from technology investments.

Support cost optimization and reinvestment analysis across the IT portfolio

Define and maintain IT performance management practices, including KPIs, OKRs, scorecards, dashboards, and executive reporting

Ensure metrics are outcome-oriented, decision-useful, and aligned to enterprise priorities.

Support workforce planning inputs, capability planning, and talent pipeline visibility and development.

Lead or coordinate the IT service management improvement roadmap in partnership with service owners and operational leaders.

Mature practices related to incident, request, change, problem, knowledge, service catalog, configuration, and service performance management.

Partner with leaders to define service ownership, service performance expectations, and continuous improvement opportunities.

Oversee or coordinate IT quality governance in partnership with quality, compliance, validation, security, privacy, and operational leaders.

Support quality metrics, audit readiness, corrective actions, recurring issue analysis, and process improvement.

Ensure technology delivery practices support the rigor required in a regulated healthcare and laboratory environment.

Partner across IT and enterprise functions to strengthen process discipline, documentation, validation alignment, and continuous improvement.

Support consistent stakeholder engagement models, communication routines, and expectation management.

Support governance, planning, prioritization, and value tracking for emerging capabilities such as AI, automation, data, and digital innovation.

Ensure innovation efforts include appropriate consideration of business value, risk, security, privacy, compliance, data readiness, funding, and operational ownership.

Help incubate governance and operating models for emerging capabilities until they are ready to transition into mature ownership structures.

Model accountability, collaboration, continuous improvement, and enterprise thinking.

Works with the CIO to develop, implement, and maintain IT corporate policies and procedures.

Defines and maintains an organizational structure that provides appropriate levels of IT service with appropriate managerial span of control.

Recruits, hires, develops, motivates, and retains qualified IT management and staff. Provide counseling and termination activities when required.

Defines and defends operational and capital financial plans for area of responsibility and manages expenditures against those plans. Prepares resource requests with appropriate justification.

Projects the organization's mission, image and business philosophy in all interactions with clients, potential clients, and others outside of the organization. Some travel as required.

Other duties as assigned.

Physical and Other Requirements:

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.