DescriptionThis Director - IT Application Development role will be responsible for supporting all HR & Employee systems inclusive of HR & Payroll, Talent Acquisition, Employee Travel, Compliance, Employee Time and Attendance as well as support for learning systems. It will include supporting the This leader will oversee the roadmap, delivery, budget, and operational metrics of United's HR & Employee systems. It is critical that the individual in this role establish and maintain strong business relationships with both senior and operating level business leaders specifically in various functions as they are expected to be the key interface point of contact with the business.
- Develop a multi-year application development strategy that aligns with HR's related goals and vision, adapts strategy as technology and business needs evolve
- Stay abreast of business strategy, goals, objectives, and operational performance
- Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities
- Act as the point of contact and facilitate the work request demand and prioritization process
- Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions
- Communicate strategy, goals, and measurable components to drive success and accountability across the organization
- Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
- Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
- Oversee and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
- Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
- Provide cost estimates and business case updates
- Identify needs, secure commitments and monitor progress of tasks from internal and external service provider teams
- Successfully integrate project and program initiatives with other software applications
- Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability
- Guide teams in designing, building, testing, and deploying changes to existing software
- Ensure adherence to code scanning and other security protocols are adhered to during releases
- Oversee the application admin team assigned to financial applications
- Empower, coach, and develop team members
- Establish department and individual's goals including performance reviews and career and performance plans
- Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
- Assess and recommend improvements to the organization structure, roles, and responsibilities
QualificationsWhat's needed to succeed (Minimum Qualifications):- Bachelor's degree in computer science, Engineering or Business Administration
- 8+ years of management experience in an IT or leadership related role focused on HR/corporate systems and process automation
- Strong project organization skills, including prioritization, planning and organization
- Strong oral and written communication skills
- Experience in management of remote teams across multiple locations, including offshore and third-party service providers
- Prior experience in Workday implementation and support
- Experience in process automation, ServiceNow and SaaS as well as large scale program management and operational excellence
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Master's degree
- Master of Science degree in Computer Science or Master of Business Administration
- Experience in application development, multiple major projects delivering of med-large scale projects/programs
- Prior experience supporting Workday, employee time and attendance systems and guiding their technology strategy and cloud migration strategy.
- Experience with ServiceNow HR and other business aligned solutions outside of traditional incident and asset management
- Experience in travel industry is a significant plus
