ServiceNow

Director, Inspire Value

ServiceNow • $150K — $200K *
US-AnywhereRemote in Addison, TX
Enterprise Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years of experience in management consulting, enterprise software value selling, or business transformation.
  • Proven ability to lead high-performing teams through structured coaching and accountability.
  • Strong executive presence and track record of building relationships with C-suite leaders.
  • Exceptional analytical skills and financial acumen for constructing solid business cases.
  • Deep understanding of technology's role in driving transformational outcomes.
  • Experience implementing AI-first methodologies in customer engagements and value delivery.
  • Ability to navigate and align complex organizations across multiple functions.

Responsibilities

  • Lead a team of value strategists to enhance NNACV growth and executive customer intimacy.
  • Coach team members to develop Business Value Assessments and Strategic Value Perspectives.
  • Facilitate executive engagements and deepen C-suite relationships with key customers.
  • Build scalable intellectual property and delivery capabilities within the team.
  • Incorporate AI into various aspects of customer engagement and team operations.
  • Create a collaborative culture through participation in industry and cross-functional communities.
  • Leverage customer insights to develop reusable tools and methodologies.

Benefits

  • Flexible work personas options (remote, flexible, or in-office).
  • Opportunity to engage with high-stakes executive forums and thought leadership.
  • Access to a collaborative and supportive team culture.
  • Career development through the creation and scaling of valuable methodologies.
  • Participation in industry circles to expand professional network and knowledge.
Full Job Description
Job Description

ServiceNow is seeking a Director, Inspire Value to build and scale a value-led transformation capability that accelerates NNACV growth, pipeline origination, executive customer intimacy, AI adoption, and industry leadership across our most strategic customers.

This leader sits at the intersection of consultative selling, executive engagement, and AI-powered value delivery - and is responsible for shaping how our customers see and realize the transformational potential of the ServiceNow platform.

You will model excellence in executive engagement, partnering closely with Account Executives, Client Directors, and cross-functional stakeholders to build compelling, industry-grounded value narratives that drive pipeline expansion, competitive differentiation, customer value realization, and long-term customer momentum.

Success will be measured not only by team performance, but by the organization's ability to originate and accelerate customer value at scale.

What You Will Do:
  • Lead and develop a team of value strategists responsible for driving NNACV growth, pipeline origination, executive customer intimacy, industry leadership, and AI-enabled value delivery across the region.
  • Drive pipeline creation, expansion, conversion, and value attachment by coaching the team to produce Business Value Assessments, Strategic Value Perspectives, Dream Big account strategies, and Executive Roadmaps.
  • lead marquee executive engagements while coaching the team to expand C-suite relationships and customer intimacy across strategic accounts.
  • Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, executive assets, and reusable methodologies.
  • Scale AI-first ways of working by embedding AI into customer engagements, content creation, value analysis, and team operations.
  • Build a collaborative culture aligned to Living the Cube through active participation in industry circles, cross-functional communities, and knowledge sharing.
  • Use customer insights and market trends to identify emerging needs while developing reusable IP, services, tools, and methodologies that scale organizational impact.
  • Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership that reinforce our position as a trusted advisor and strengthen ServiceNow's leadership in value-led transformation.


Qualifications
  • 12+ years of experience across management consulting, enterprise software value selling, business transformation, or strategy leadership, with a demonstrated track record of driving measurable business outcomes.
  • Proven track record of leading and inspiring high-performing teams through clear goal setting, hands-on coaching, AI-enabled productivity, and a culture of accountability and excellence.
  • Distinctive executive presence with C-suite leaders across multiple functional domains, with demonstrated ability to grow and expand customer relationships
  • Exemplary analytical and financial acumen - able to build, stress-test, and communicate compelling business cases with credibility
  • Deep expertise in leveraging technology to drive transformational business outcomes, with a focus on connecting platform capabilities to measurable KPIs
  • Experience leading AI-first ways of working, including embedding AI into customer engagements, value analysis, content creation, workflow automation, and organizational productivity.
  • Strong ability to build alignment across a matrixed organization, working effectively with sales, marketing, product, services, and partner ecosystems
  • Operates with integrity, curiosity, and a win-as-a-team mindset consistent with ServiceNow values
  • Ability to travel up to 30-50% of the time
  • Demonstrated ability to drive measurable business outcomes including NNACV growth, pipeline origination, and value realization.
  • Experience building scalable intellectual property, reusable methodologies, or go-to-market capabilities that extend organizational reach and customer impact.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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