The Director of IT is responsible for leading the strategic oversight and operational management of IT operations, enterprise technology governance, procurement governance, and policy development across Service Experts. This role must provide end-to-end technical oversight across infrastructure, applications, cybersecurity, service delivery, and third-party providers, ensuring that technology decisions, priorities, and execution are aligned to business goals. The position is accountable for overall technical direction, cross-functional coordination, service quality, and operational performance across the enterprise.
Key ResponsibilitiesIT Management and Operations:
- Accountable for day-to-day IT operations, including infrastructure, systems, applications, cybersecurity, issue escalation, service delivery and service quality
- Coordinate and direct internal staff, external partners, and managed service resources to deliver integrated, business-aligned IT services.
- Lead the relationship with the existing managed services provider, including governance, performance management, service reviews, issue escalation, and coordination of provider-delivered resources, while retaining accountability for end-to-end IT outcomes across Service Experts.
- Ensure high availability, reliability, and performance of business-critical systems and services, with visibility across both vendor-delivered and internally managed capabilities
- Partner with business leaders to prioritize technology initiatives, manage risk-based tradeoffs, and ensure IT services and investments support operational and strategic objectives.
- Establish and enforce enterprise technology standards, architectural principles, and operational governance across internally delivered and outsourced services.
- Lead IT security and risk management programs
- Manage IT budgets, resources, and vendor relationships.
Procurement Governance:
- Establish and maintain IT procurement policies, procedures, and best practices
- Oversee technology procurement processes from requisition to contract management
- Ensure compliance with regulatory requirements and organizational policies
- Manage supplier relationships and performance within the context of broader enterprise service delivery, technical standards, and operational accountability
- Negotiate contracts and service level agreements
- Ensure outsourced services, contracts, and SLAs support Service Experts' technical, operational, and business requirements across the full IT environment
- Implement cost-saving initiatives and procurement optimization strategies
Policy Management:
- Develop, review, and update IT and procurement policies
- Ensure alignment of policies with industry standards and regulatory requirements
- Communicate policy changes and ensure organization-wide compliance
- Establish governance frameworks for technology investments
- Monitor and report on policy adherence and effectiveness
Qualifications- Bachelor's degree in Information Technology, Business Administration, or related field.
- 10+ years of experience in IT management and procurement
- 5+ years of leadership experience managing teams
- Strong understanding of enterprise IT infrastructure, applications, service management, cybersecurity, and operational governance
- Demonstrated experience providing end-to-end technical oversight across multiple service domains, with accountability for service performance, risk management, and operational outcomes
- Demonstrated experience in procurement governance and contract management
- Knowledge of regulatory compliance and industry standards
- Exceptional project management and organizational skills
- Ability to translate business needs into technical priorities and oversee the implementation of successful initiatives, ensuring that service quality, risk, and technology delivery are properly managed
Preferred Skills- Professional certifications (ITIL, PMP, CIPS, or similar)
- Experience with ERP systems and procurement software
- Financial management and budgeting experience
- Change management experience
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience in enterprise architecture, service integration, or multi-vendor operating environments
- Ability to lead cross-functional technical governance and drive accountability across complex IT ecosystems
Minimum Experience: 10+ years
Minimum Education: Bachelor's Degree
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
