Responsibilities include but are not limited to:- Manage implementation and business quality assurance team members.
- Direct complex integration and implementation projects while meeting critical milestones.
- Delegate tasks for primary benefit design set up for new plans and clients to implementation team members.
- Serve as primary point of contact for new large clients through the implementation phase.
- Facilitate conference calls and communication between clients and other internal departments for more complex aspects of specialized benefit requirements.
- Identify project bottlenecks and deploy strategies to ensure timelines are met.
- Maintain detailed documentation supporting all aspects of implementation.
- Balance competing priorities for the implementation team.
- Travel to client locations as necessary to provide implementation "go live" support.
- Ensures all claims processing edits, pricing, messaging and configuration meets the business requirements of the client.
Qualifications:- 7 years of PBM or healthcare implementation experience
- Project management skills
- Prior management experience
- Excellent organizational and time management skills
- Excellent telephone etiquette, verbal and written communication skills
- Excellent presentation skills to interface with clients and prospects.
- Proficient in Microsoft Office applications
- Ability to analyze, interpret and develop solutions effectively
- High level of professionalism
Education Requirements:- Bachelor's degree preferred
I confirm that I meet or exceed the educational and experience requirements set forth herein.
