Director, Human Resources

Great Wolf Resorts

$100K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associates Degree in Human Resources, Business or related field, or equivalent experience.
  • 5+ years of progressive HR Business Partner experience.
  • Proficient in Microsoft Office Suite and HRIS systems.
  • Strong organizational and problem-solving skills.
  • Detail-oriented with the ability to multitask.
  • Possesses an enthusiastic and positive demeanor.
  • Successfully pass a criminal background check and drug screening.

Responsibilities

  • Analyze HR trends and metrics in collaboration with lodge leadership.
  • Manage and resolve complex employee relations issues, conducting thorough investigations as needed.
  • Maintain knowledge of legal requirements for employee management and ensure regulatory compliance.
  • Guide line management on performance management best practices.
  • Improve employee relations to enhance morale and retention.
  • Provide HR policy guidance and interpretation.
  • Lead and support the lodge HR team in goal setting and performance feedback.

Benefits

  • Relocation packages available for new hires.
  • Paid Time Off policy included in the compensation package.
  • Opportunity for annual bonuses based on performance.
  • Potential for other perks not specified in the listing.
Full Job Description
Pay: $100000 - $120000

At Great Wolf, the Director of Human Resources is responsible strategy and execution of policies relating to our most important asset - our employees. In this role you will partner with lodge leadership to ensure the HR function supports lodge objectives and are executed flawlessly.

Essential Duties - Responsibilities
  • Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies
  • Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, partnering with the corporate HR and counsel as needed/required
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provides HR policy guidance and interpretation
  • Assists international employees (J1, H2B and Interns) with visas, assignments and related HR matters
  • Provides guidance, leadership and input on workforce planning and labor utilization Identifies training needs for business units and individual coaching needs.
  • Participates in evaluation and monitoring of training programs to ensure success
  • Drives enterprise wide talent and HR programs in the areas of talent acquisition, performance management, compensation, training and development, service values, rewards - recognition and succession planning
  • Maintain employee benefits programs by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; designing and conducting educational programs on benefits programs. Including administrative, legal, and financial issues relating to healthcare coverage, retirement plans, and educational assistance programs
  • Provide leadership and management to the lodge HR team including goal setting, coaching, development, performance feedback, discipline


Basic Qualifications & Skills
  • Associates Degree in Human Resources, Business or related or equivalent experience
  • Minimum of 5 years of progressive experience as HR Business Partner
  • Demonstrated proficiency in Microsoft Office suite and HRIS
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability
  • Successful completion of criminal background check and drug screen


Desired Qualifications & Traits
  • Bachelors Degree in Human Resources, Business or related or equivalent experience
  • Previous experience in hotel/resort/theme park industry
  • Human Resources certification or other specialized training
  • Experience utilizing HR Technology


Physical Requirements
  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time


Estimated Salary Range:

$100000 - $120000 annual base salary

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.

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