As a Director, Health Plans, this professional will own the full account relationship, serving as both the account executive and the day-to-day success owner for their clients. They will be responsible for a deep understanding of customer needs, fostering enduring relationships, and driving both growth and retention without a dedicated support layer as an Account Executive.
This is a hands-on role: the person in this seat is expected to run their own accounts, build their own analyses, and operate independently in a fast-moving, startup-paced environment. They will possess proven communication, negotiation, and interpersonal skills, along with an analytical, results-driven approach focused on customer satisfaction and retention.
The role is eligible to anyone working remote within the U.S.
What your impact will be:
- Serve as the primary point of contact for an assigned book of health plan accounts, developing and nurturing proven relationships with clients.
- Become experienced in each client's strategic business targets, book of business, and operations.
- Increase customer engagement through a proactive cadence of check-ins; understand clients' evolving needs and identify opportunities for additional services.
- Independently build the account-level analysis behind recommendations — including enrollment and portfolio data, opportunity sizing, and client-ready materials.
- Facilitate or host webinars with experts to enhance customers' product knowledge.
- Monitor contract renewals and proactively engage with clients to secure renewals.
Travel Requirements:
- 5 - 10 % travel throughout the year
What we look for:
- Bachelor's degree in Business, Marketing, Computer Science, Data/Analytics, or a related field.
- An analyst-caliber background, with the ability to work directly with data (e.g., Excel, SQL, BI tools) to build account insights independently. (1-3 years)
- Prior experience in a startup or lean, high-ownership environment. (1-3 years)
- Proven experience as an Account Executive, Customer Success Manager, or in a similar client-facing role carrying both relationship and commercial outcomes. (2-4 years)
- Proven communication, negotiation, and interpersonal skills.
- Ability to understand technical concepts and translate them into client-friendly terms.
- Results-driven with a focus on customer satisfaction and retention.
Salary Range:
What we offer:
- Plenty of opportunities to grow your career
- Comprehensive medical, dental, and vision benefits
- 3 weeks of vacation plus 5 personal days to recharge
- Employee stock ownership, RRSP program, 401k + matching
- A chance to give back through community involvement
- Flexible work arrangements to suit your lifestyle
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