Director HCM & HR Digitalization

Keolis North America, Inc.

$160K — $200K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of HR management experience, including HCM implementation.
  • Bachelor's degree in social sciences or technology.
  • Proven HCM Product Owner with strong project management skills.
  • Significant experience with Ultipro implementation and optimization.
  • Strong analytical skills with a focus on data-driven decision-making.
  • Exceptional interpersonal skills for effective cross-functional collaboration.
  • Preferred certification in process improvement methodologies.

Responsibilities

  • Develop and implement the HR digital experience vision and roadmap.
  • Conduct in-depth research to understand employee and business needs.
  • Maintain an HR digital roadmap aligned with organizational goals.
  • Identify innovative solutions through collaboration with stakeholders.
  • Manage program implementation ensuring quality and on-time delivery.
  • Lead the HRIS team to continuously improve service delivery standards.
  • Analyze product performance and implement necessary improvements.

Benefits

  • Competitive health benefits package.
  • 401(k) match program.
  • Opportunities for professional development and training.
  • Supportive team environment focused on collaboration and success.
  • Flexible work environment accommodating travel needs.
Full Job Description
Located in Boston. MA some travel requires. $160-200,000.00 year with bonus, competitive benefits and a 401(k)-match program.

Skills
  • Cross-functional collaborator with proven ability to establish personally earned authority at all levels of the organization and leverage networks and is overall a great team player
  • Exceptional customer service focus with a strong bias for action
  • Strong problem-solving capabilities and ability to drive action
  • High data analysis capability and ability to use date to enable consensus
  • High attention to detail and strong numerical aptitude
  • Managerial leadership to maintain motivated, engaged and capable team

Knowledge and Experience
  • Significant Ulitipro implementation and optimization experience.
  • 7+ years of HR experience with minimum 5 years experience in HCM implementation
  • Bachelor's degree in social sciences or technology
  • Qualified program/project manager
  • 5+ year's experience as an HCM Product Owner well versed in the methodologies to achieve the product's success
  • Experience in acquisition and integration of new business units
  • Experience developing and executing employee communications to support technology improvements
  • Knowledge of contemporary and best practice HR digitalization approaches
  • Proven success in change management and continual improvement and operational effectiveness
  • Demonstrated team development through high quality managerial leadership including recruitment and talent assessments, clear communication and coaching
  • Process improvement certification preferred

Key Accountabilities

HR HCM Roadmap
  • Work with business stakeholders to develop and implement employee digital experience vision, strategies, and roadmaps that address business needs and future growth.
  • Understand all aspects of the internal and external environment through research efforts, in-depth understanding of business and employee needs, industry trends, vendor/platform capabilities, and best practices for servicing our customers' digital needs.
  • Build and maintain an HR digital Roadmap based on the organization's vision, goals, and success metrics, functional area strategies, user input, target architecture, and market research
  • Seek out innovative solutions and collaborate with stakeholders to choose the best options to pursue.
  • Bring the voice of the business and employee into roadmap, ensuring that features delivered are aligned with the intended business outcomes.
  • Ensure implemented product features add value to end users and meet strategic expectations

Program Management
  • Provide high quality Program Management to ensure quality on time delivery on product implementation and enhancements.
  • Ensure high quality change management and implementation plans are developed with the business with all associated workflows and impacts understood and managed.
  • Able to understand, capture and communicate business needs to get solutions right the first time.
  • Meet with stakeholders to make communication easy and transparent regarding program/project issues and decisions on services.
  • Work with IT/Digital Solutions to ensure digital change control process are well documented and tested.
  • Develop and deliver budgets, operating plans, change management plans and reports for the programs
  • Serve as primary point of contact for implementation activities and work closely with cross-functional teams to meet scheduled milestones.
  • Produce accurate and timely reporting of program status throughout its life cycle.
  • Assure the HCM delivery at new Keolis contract startups in relatively short time frames

Team Management
  • Build a strategic, best in class HRIS function that enables the business to drive results
  • Lead the HRIS team and ensures that the services delivered, and the systems administration continually meet customer expectations and human resources standards
  • Lead continual improvement of the capability of the team through strong development to industry best standard
  • Use team as well as own expertise to solve organizational challenges

Product Owner
  • Manage and prioritize with stakeholders product backlog to ensure alignment with business needs and established roadmap practice governance, delivery, reporting, and change management.
  • Be the steadfast gatekeeper of the integrity of the data and structure of the HCM system ensuring standards and common practices.
  • Interact with Stakeholders with a diverse array of talents and roles to enable optimal product outcomes.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
  • Develop evaluation methods to assess product strengths and identify areas for improvement.
  • Enable and support management of changes and interventions to ensure product goals are achieved.
  • Analyze and manage product risks.

Telling A Story With Data
  • Demonstrate progress and optimization of platform to executives and stakeholders with Key Performance Indicators and catered data visualizations to what drives the stakeholders.
  • Ensure the configuration of the HCM for business acquisitions and for new contract mobilizations
  • Manage the HR reporting framework and reporting journey to enable the evolution of conversations in the business.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

- Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;

- Exposure to both extreme heat and cold;

- Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

- Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.

- Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.

- Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.

- Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

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