ServiceNow

Director, GTM Strategy - Global Technology Partnerships

ServiceNow$150K — $180K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-11+ years in partner strategy, GTM operations, or management consulting, preferably in enterprise software
  • Proven ability to craft executive-ready analyses and narratives
  • Experience in large-scale commercial or partnership strategy
  • Capable of conducting structured evaluations with clear, defensible recommendations
  • Strong analytical skills; able to identify critical information for strategic storytelling
  • Proficiency in influencing within a matrixed organization without formal authority
  • Familiarity with enterprise technology or management consulting environments

Responsibilities

  • Lead preparation for business reviews and executive updates on partnerships, providing performance analysis
  • Contribute to go-to-market strategies and commercial models for partnerships
  • Evaluate operational systems and processes, creating frameworks for structured assessments
  • Support team operating model evolution during shifting priorities
  • Translate complex, ambiguous tasks into actionable deliverables, managing them to completion

Benefits

  • Flexible work environment with options for remote work
  • Supportive organizational culture with a focus on trust and flexibility
  • Opportunities for professional development and career growth
  • Engagement with senior leadership on high-impact projects
  • Access to diverse partnerships and ecosystem strategies
Full Job Description
Job Description

About the Role
Global Technology Partnerships covers ServiceNow's technology GTM portfolio across hyperscaler alliances, ISV and build partnerships, strategic technology relationships, and CRM partnerships. This role works closely with senior leadership across the organization to keep a large, matrixed team aligned on strategy, execution, and results.

This is a builder's role for someone who can operate with rigor across ambiguous, fast-moving priorities and produce executive-ready outputs with a clear point of view.

What You Will Do
Executive Communications
Lead preparation for recurring business reviews and executive updates across key partnerships, including the underlying analysis of performance and trends. Translate complex data into clear strategic narratives for senior leadership audiences.

Partner and GTM Strategy
Contribute to ecosystem and go-to-market strategy across the partnership portfolio, including work on commercial models and investment cases for senior stakeholders. Support cross-functional approval processes and represent the team's priorities in broader forums.

Program and Tooling Evaluation
Lead structured evaluations of the systems and processes the organization depends on. Design evaluation frameworks with defined criteria that hold up under executive scrutiny.

Operating Model and Org Design
Support the evolution of the team's operating model as priorities shift. Partner with leadership on org reviews, resource planning, and related guidance. Provide continuity across workstreams during leadership transitions.

Cross-Functional Program Management
Act as a strategic partner to leadership across the portfolio, translating ambiguous priorities into structured deliverables and driving them to completion on tight timelines.

Qualifications

Qualifications
  • 8-11+ years in partner strategy, GTM operations, or management consulting, ideally within enterprise software or a partner ecosystem
  • Track record building executive-ready analysis and narrative for senior leadership audiences
  • Experience contributing to commercial or partnership strategy at scale
  • Skill running structured evaluations that produce clear, defensible recommendations
  • Strong analytical skills, with judgment on which information matters to the story
  • Ability to influence and operate across a matrixed organization without formal authority
  • Background in enterprise technology or management consulting


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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