The Director of Commercial Sales Operations Revenue Capture will lead a global team of managers and analysts responsible for optimizing revenue capture, price contract management, and order release to ensure timely invoicing. This role is pivotal in supporting the Sales organization with data-driven tools to guide pricing and contracting decisions, while driving end-to-end contract compliance and margin capture. The Director will partner closely with corporate accounts, product divisions, and cross-functional teams to deliver proactive planning, insightful analytics, and operational excellence.

SUPERVISION RECEIVED

Global Head of Commercial Operations

SUPERVISION EXERCISED

Leads a team of managers and analysts in Commercial Operations in the Revenue Capture – Price Contracts and Order Release team.

KEY RESPONSIBILITIES

Revenue Capture & Order Management

• Oversee processes to clear orders efficiently, removing price and credit holds to ensure timely invoicing.

• Drive KPI development and monitoring to support billing practices in consignment order management.

• Lead initiatives to collect consignment order purchase orders and optimize consignment workflows.

Pricing & Contract Management

• Manage the end-to-end price process, ensuring contract compliance and margin capture execution.

• Support Sales teams with contextual, insightful analytics to inform pricing and contracting decisions.

• Partner with corporate accounts to proactively plan GPO and IDN contract renewals.

• Lead teams through the pricing approval process and provide transparent reporting.

Analytics & Decision Support

• Deliver advanced analytics that empower global product divisions to make informed commercial decisions.

• Develop and maintain data visualization tools and dashboards to support strategic planning.

• Integrate external advanced data sources (e.g., ECRI) to enhance market intelligence.

Leadership & Collaboration

• Lead and mentor a team of managers and analysts, fostering a culture of continuous improvement.

• Drive business process optimization, workflow mapping, and operational rigor across functions.

• Collaborate with Accounts Receivable, Customer Service, Finance, Marketing, and Sales to align commercial operations.

KEY COMPETENCIES:

• Strategic Leadership – Ability to set vision, inspire teams, and drive alignment across global commercial operations.

• Commercial Acumen – Deep understanding of revenue capture, margin optimization, and contract compliance in a regulated industry.

• Analytical Expertise – Skilled in leveraging advanced analytics, data visualization, and external data sources to deliver actionable insights.

• Process Optimization – Proven track record in workflow mapping, continuous improvement, and driving operational efficiency.

• Cross-Functional Collaboration – Strong ability to partner with Accounts Receivable, Customer Service, Finance, Marketing, and Sales to achieve shared goals.

• Decision Support – Expertise in building tools and frameworks that enable data-driven pricing and contracting decisions.

• Compliance & Rigor – High attention to detail and commitment to maintaining compliance in pricing, contracting, and revenue processes.Communication & Influence – Exceptional ability to communicate complex analytics clearly and influence stakeholders at all levels.

• Change Management – Skilled in leading teams through transformation, driving adoption of new systems, and embedding best practices globally.

• Customer-Centric Mindset – Focused on supporting sales and corporate accounts with proactive planning and responsive solutions.

• ·KPI & Performance Management – Ability to define, track, and act on key performance indicators that support billing, consignment order management, and revenue capture

QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, or related field; MBA or advanced degree preferred.

• 12+ years of progressive experience in commercial sales operations.

• Proven leadership experience in commercial sales operations within a global medical device or healthcare company.

• ·Strong commercial mindset with a high degree of compliance and operational rigor.

• ·Demonstrated ability to drive KPI development, billing practices, and consignment order management.

• ·Exceptional communication, collaboration, and stakeholder management skills.

SYTEMS TOOLS AND EQUIPMENT USED

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)..

• Experience with Power BI, Oracle, Model N, and Consignment Order Management SW (preferably MoveMedical).

• Expertise in Salesforce.com and external advanced data sources (ie. ECRI).

• Knowledge of data visualization tools and analytics platforms.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Salary Pay Range:

Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following Total Rewards | Integra LifeSciences