Vail Resorts

Director: General Manager - Urban Resorts

Vail Resorts$87K — $124K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 10+ years experience in Ski Resorts and/or Mountain Operations
  • 5-7 years in a senior management role overseeing multiple departments
  • Proficiency in Microsoft Windows and Office applications
  • Exceptional written communication and public speaking skills
  • Strong financial management experience
  • Advanced skiing ability required

Responsibilities

  • Oversee business performance, focusing on expense management and revenue generation
  • Recruit, hire, coach, and develop a top-tier management team
  • Cultivate a positive workplace culture prioritizing exceptional guest experiences
  • Ensure an outstanding experience for guests and employees by meeting key metrics
  • Maintain safety and security protocols for all stakeholders
  • Lead resort functions while partnering with corporate functions like Sales, IT, and Finance
  • Build relationships with community stakeholders to align on resort goals
  • Stay informed on ski industry trends to influence positive change

Benefits

  • Ski and mountain perks including free employee passes and discounts for friends and family
  • Discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development opportunities
  • Referral Program
  • Health, dental, and vision insurance for eligible employees
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Full Job Description
Job Benefits
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The General Manager at Wilmot Mountain has complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, summer operations, food and beverage, ski and snowboard school, tubing, competition services, base operations, special events, guest services, community relations, resort safety and other areas as applicable. Matrix oversight for product sales & services, finance, marketing, communications, human resources, governmental affairs, and resort safety.

The right candidate will:
  • demonstrate strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues-incorporating the newest ideas, technologies, and approaches to business.
  • be a brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.


Job Specifications:
  • Starting Wage: $87,447.00 - $124,925.00 + Annual Bonus + Equity
  • Employment Type: Year Round
  • Shift Type: Full Time hours available
  • Minimum Age: At least 18 years of age
  • Housing Availability: No

Job Responsibilities:
  • Responsible for business performance of the Resort including expense management and revenue generation.
  • Successfully recruit, hire, coach, motivate and develop an industry leading management team. Ensure the management team is aligned with Vail Resorts goals, values, and stakeholders.
  • Create a positive work culture that has an unwavering commitment to providing the best experience possible for each and every guest focusing on continuous improvement where every employee is proud to work for the Resort.
  • Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
  • Responsible for safety and security of employees and guests creating a positive employee experience and culture.
  • Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
  • Builds and sustains strong, positive relationships with key community stakeholders. This includes city, county & state agencies, media - leading these groups toward alignment with key resort and company goals and initiatives.
  • Maintains and increases subject matter expertise of ski and snowboard industry, stays abreast of industry trends and news, increases industry relationships and uses expertise to influence positive change throughout Vail Resorts.
  • Ensure all company records are updated and that the necessary permits are in place for continued operation and Ski Area is fully compliant with local, state and federal rules and laws.
  • Ensure compliance with all internal policies.
  • Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
  • Prioritize and adapt in constantly changing business and environmental setting.
  • Insist on healthy and continual communication throughout Ski Area. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
  • Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
  • Become an established leader in the region and community through the development and execution of progressive and smart strategic, master and capital plans.
  • Other duties as assigned.


Job Requirements:
  • Bachelor's Degree.
  • 10+ years in Ski Resorts and/or Mountain Operations.
  • 5-7 years in senior management role and managing multiple departments.
  • Microsoft Windows, Microsoft Office.
  • Written Communication and Public Speaking.
  • Demonstrated strong financial management. Advanced skiing ability required.
  • Highly preferred: Company courses in leadership, performance and goal setting. Knowledge of all compliance areas of oversight through regulatory agencies.


The expected pay range is $87,447.00 - $124,925.00 + Annual Bonus + Equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Requisition ID 517316
Reference Date: 09/06/2026
Job Code Function: Leadership - Mtn Ops

About Vail Resorts

Vail Resorts is a mountain resort company that operates ski resorts and hotels in North America. The company was founded in 1997 and is headquartered in Broomfield, Colorado. Vail Resorts' ski resorts include Vail, Beaver Creek, Breckenridge, Keystone, Park City, Heavenly, Northstar, Kirkwood, Stowe, Okemo, Mount Sunapee, and Whistler Blackcomb. The company also operates hotels and other lodging properties in these locations. Vail Resorts has a market capitalization of over $10 billion and generated over $2 billion in revenue in 2020.
Learn more about Vail Resorts
Size
6,100 employees
Market Cap
$9.6 billion
Industry
Net Income
-$7 million
Founded
1992
5 Year Trend
+5.8%
Revenue
$1.5 billion
NASDAQ

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