Job Overview:
The Director of Franchise Partners is a strategic and operational leader responsible for managing and growing the company's franchise network with the priority of helping our franchise partners grow and thrive. This role serves as the primary liaison between retail leadership and franchise partners, driving performance, ensuring compliance with brand standards, and fostering strong, mutually beneficial relationships. The Director will develop strategies to accelerate growth, align franchise operations, and enhance franchisee satisfaction.
Job Responsibilities:
Core Responsibilities
• Relationship Management: Serve as the primary point of contact for franchise partners, building trust, resolving issues, and facilitating collaboration across teams.
• Cross-Functional Leadership: Collaborate with marketing, supply chain, HR, and operations teams to support franchisee success and alignment with corporate objectives.
• Project Management & Value Delivery: Oversee and advance joint operating initiatives between Cub and its Franchisees intended to improve visibility, efficiency and ability to make decisions.
• Operational Excellence: Establish and enforce operational standards, best practices, and KPIs for franchise locations to ensure consistent customer experience and profitability.
• Financial Oversight: Monitor franchise performance, review financial statements, provide actionable insights, and drive initiatives to enhance franchise profitability.
• Compliance & Governance: Ensure franchise partners adhere to legal, regulatory, and brand requirements, managing risk and protecting company reputation.
• Franchise Strategy & Growth: Develop and execute strategies to expand the franchise network, identify new market opportunities, and optimize franchise performance.
Performs other duties as assigned.
Job Requirements:
Education/ Certifications:
- Bachelor's degree in business, Retail Management, or a related field preferred.
Experience:
- Minimum of 10-15 years of leadership experience in retail operations, franchise management, or multi-unit management.
- Strong financial acumen with experience in P&L management and performance analysis.
- Exceptional communication, negotiation, project management and people skills.
- Ability to lead and inspire cross-functional teams and franchise partners.
- Strong analytical and critical thinking skills, with a focus on actionable insights.
Work Environment:
Hybrid Role:
• This position follows a hybrid schedule working in office () days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.
Travel:
• This position may require the associate to travel to retail partner locations, retail stores, company offices, distribution centers, or other locations for specific meetings or other business reasons.
Physical Environment/Demands:
Office Roles:
• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for extended periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
Compensation: UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits: For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .
