Job DescriptionResponsible for direction, oversite and operational activities of the Ambulatory practices and programs under the Icahn School of Medicine.
Responsibilities- Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range Ambulatory policies, procedures and programs.
- Under the direction of the Senior Director of Ambulatory and the AVP of Ambulatory Operations and in coordination with the Ambulatory Operations Directors, leads, directs and oversees the daily operation of Ambulatory practices, including reviewing workflows, reviewing staffing and ensuring staffing competencies are appropriate.
- Creates, implements and monitors consistent KPI's tracking, reporting and disseminating information while providing guidance on and identifying areas for improvement.
- Manages work assignments, identifies, and supports resolution to issues working to resolve ongoing issues.
- Establishes goals and objectives for the Ambulatory practices that are consistent with Mount Sinai Health System or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific initiatives and projects, and analyzing requirements to execute those projects successfully.
- Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency. Provides process improvement assistance when needed, and evaluates and develops logical workflows where applicable and works to standardize as appropriate across MSH ambulatory practices.
- Collaborates with department and practice leadership and/ or Chairman/Vice Chair/Operations Directors to develop short term and long range plans. Also serves as point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
- Will support Sr. Director for Ambulatory to define, create and implement a Practice Manager and Administrative Director on-boarding and mentorship program for the Ambulatory practices maintaining and updating as needed. May design in house training materials and train employees when necessary.
- Provides oversight and guidance to Ambulatory staff including practice managers, administrative assistants, front desk, scheduling staff, and other non-clinical employees to ensure compliance with established practices, to implement new policies and to keep employees aware of changes and current standards.
- Drive operational improvements through Epic optimization efforts, including upgrade readiness, workflow redesign, and implementation of new functionality to support ambulatory practice performance and patient care delivery.
- Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks.
- May be responsible for developing annual training schedules, and creating multi-disciplinary training curriculum throughout the Medical Center, if applicable, and is also responsible for maintaining records pertaining to those training sessions.
- May be responsible for creating, reviewing and/or updating policies and procedures pertaining to department specific goals and objectives including downtime procedures and emergency management protocols.
- May support practices and program in planning and reviewing budget needs by analyzing short and long-term program plans.
- Assures EMR and financial systems are in place to properly run the departments. Updating and socializing all available opportunities for staff training and education. Ensures compliance with MSHS initiatives, policies and procedures.
- May implement quality assurance programs and oversees monitoring activities to meet standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), and New York State and City Department of Health.
- Collaborate with department leadership and teams to establish KPI goals, monitor performance metrics, and support accountability and continuous improvement initiatives.
- May chair or participate on assigned committees.
- Performs other related duties.
Qualifications- Bachelors Degree required, Masters degree preferred
- 5-7 years minimum of experience in health care operations or administration; managing resources and leading successful teams
Compensation StatementThe Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140,000.00 - $230,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine
