Position: Director, Food & Beverage
Department: Abbotsford AHL & Rogers Forum
Reports to: Chief Operating Officer
POSITION SUMMARY:The Director, Food & Beverage oversees and manages the arena's team and backstage catering as well as venue concession operations including premium clubs/suites, concourse bars, kiosks, stands, and hawking. This role is responsible for inventory control standards, compliance with alcohol service policies, safety, guest service, and employee training and supervision. This hands-on leader is tasked with leading the Hospitality management team to create and deliver a best-in-class quick service culinary experience for fans and customers of Rogers Forum.
ESSENTIAL DUTIES AND RESPONSIBILITIES:(Other duties may be assigned as required)
- Drive strategic and innovative initiatives in Food & Beverage offerings
- Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Management and Supervisory teams
- Build, manage, and leverages client relationships and business partnerships (visiting AHL teams as well as Live Nation, AEG, etc.)
- Ensure relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
- Responsible for the accuracy and timeliness of nightly food and beverage sales reconciliation and monthly inventory reporting
- Ensure staffing levels are appropriate for projected levels of business within budget parameters
- Proactively monitor all event activity to ensure proper planning and execution for events
- Leverage current trends in the food and beverage industry in order to recommend food and beverage business development strategies
- Develop, implement, and update food and beverage policies and procedures that align with the department's vision
- Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of food and beverage employees
- Ensure compliance with all related regulations pertaining to health and safety i.e., alcohol serving, safety, and food handling
- Partners with culinary leadership to ensure high standards, cleanliness, and quality.
- Serve as a committed and responsible member of the Abbotsford Senior Leadership Team, contributing to the strategic planning process
REQUIRED EXPERIENCE AND QUALIFICATIONS:- At least 5-7 years of leadership experience in the Food & Beverage industry
- Bachelor's degree in Business or Hospitality, or an equivalent combination of education and experience
- Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth, driving positive results and aligning with business goals in a related environment
- An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
- Committed to a high level of quality, with a strong record of streamlining operations and improving service
- Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service
- Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P & L oversight
- A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
- Excellent problem-solving skills, including the ability to analyze current business problems and implement recommended solutions.
- Superior interpersonal, communication, and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Ability to handle conflicting deadlines and prioritize
- Proficient computer skills including Microsoft Office programs
- As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
- Experience in a high-volume sports and entertainment venue or related environment is an asset
This position will remain open until filled.
