Purpose of Position

The Director, Flight Support provides strategic oversight of operational planning, compliance, risk management, and support functions that enable safe and efficient flight operations. Reporting to the Vice President, Flight Center, this role develops organizational strategy, leads Flight Support Managers, and drives operational excellence, service delivery, and continuous improvement in alignment with business objectives and regulatory requirements.

Tasks and Responsibilities

• Provide strategic leadership and oversight of Flight Support operations, ensuring compliance with Part 135 and Part 91 regulations, company policies, and operational control requirements.
• Develop and execute the long-term strategy for Flight Support, including organizational design, technology, process improvement, resource planning, and vendor management.
• Lead, coach, and develop Flight Support leaders and team members, fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Establish departmental goals, performance standards, and key operational metrics, ensuring alignment with Flight Center and Executive Leadership objectives.
• Manage departmental budgets, resources, and investments to optimize performance, drive efficiency, and control costs.
• Partner with Flight Operations, Maintenance, Safety, Training, and other stakeholders to standardize processes, enhance decision-making, and deliver seamless operational support.
• Oversee vendor relationships, contracts, and service level performance, ensuring accountability, compliance, and continuous improvement of third-party providers.
• Drive enterprise risk management initiatives related to flight planning, airport suitability, operational feasibility, and trip support.
• Champion innovation and technology adoption to improve scalability, efficiency, and service delivery.
• Establish and maintain operational governance, policies, standards, and procedures supporting safe and consistent execution.
• Serve as a key member of the Flight Center leadership team, contributing to organizational strategy, workforce planning, and business objectives.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.

Education

Bachelor's in Aviation or Aviation Management

Certifications and Licenses

FAA Aircraft Dispatcher Certificate and/or Pilot Certificate (Commercial or ATP) preferred. Candidates possessing both certifications are highly preferred, as they provide a comprehensive understanding of flight operations planning, execution, and operational decision-making.

Years of Experience

8-10 years of experience

Core Competencies

Attitude
Communication & Listening Skills
Delivers an Exceptional Service Experience
Initiative
Interest in Company & Position
Knowledge of Specific Job Skills
Related Education or Training
Related Job Experience

Knowledge, Skills, Abilities and Other (KSAOs)

• Demonstrated leadership experience with a minimum of five years of people management, including the ability to coach, mentor, and develop team members.
• Strong knowledge of business aviation operations, FAA regulations, air traffic control, the National Airspace System, and operational control principles.
• Proven ability to make sound decisions that prioritize safety, compliance, and customer service while balancing operational demands.
• Experience leading projects, technology initiatives, process improvements, and strategic planning efforts.
• Excellent communication, presentation, interpersonal, and teamwork skills.
• Strong organizational, time management, and prioritization skills with the ability to adapt in a dynamic environment.
• Working knowledge of company operational manuals, policies, and procedures
• Proficiency in Microsoft Office applications and business management fundamentals.
• Ability to obtain EJM Operational Control qualification and/or FAA Aircraft Dispatcher Certificate within one year of hire.
• Bachelor's degree in Aviation, Aviation Management, Business Administration, Operations Management, or a related field required; equivalent combination of relevant education and/or professional experience may be considered in lieu of a degree

How EJM Supports You

At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.

To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:

Competitive pay

Medical, dental, and vision insurance, available with no monthly premiums

401(k) plan, with 67% of every dollar you contribute matched by EJM

Health savings account (HSA)

Flexible spending accounts (FSA)

Prescription drug benefit plan

Life insurance and AD&D benefits

Company-paid short-term disability

Long-term disability

Legal plan

Paid Time Off