Genesys

Director, Finance Process Excellence

Genesys$158K — $279K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in finance, accounting, internal controls, SOX, audit, or finance transformation
  • Leadership experience in cross-functional teams and impactful initiatives
  • Professional certification (CPA, CISA, Chartered Accountant, or equivalent)
  • In-depth knowledge of GAAP, COSO Internal Control Framework, SOX compliance, and risk management
  • Proven project management skills with various stakeholders and timelines
  • Experience in system implementations, process optimization, and audit readiness
  • Strong communication and executive presentation skills, with influence capabilities
  • Experience in globally distributed and remote team environments

Responsibilities

  • Lead Finance Process Excellence to enhance governance and internal controls
  • Collaborate with Finance, IT, Operations, and other departments for scalable processes and controls
  • Manage finance automation initiatives and ensure operational readiness
  • Oversee governance of documentation related to financial processes and controls
  • Conduct root cause analysis for control deficiencies and monitor implementation plans
  • Drive process improvement through standardization and automation, leveraging modern technologies
  • Establish internal control policies to ensure compliance and consistency
  • Create governance structures for Finance Process Excellence initiatives and metrics
  • Report transformation progress and control insights to leadership and auditors
  • Provide training on controls and compliance to enhance organizational understanding

Benefits

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules with remote work options
  • Career development and growth opportunities
  • Open Time Off and 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatment support
Full Job Description
Drive enterprise-wide financial integrity and operational excellence by shaping how the Chief Accounting Officer organization designs, governs, and scales its processes and controls. This role influences how financial data flows across systems, ensuring accuracy, compliance, and resilience in a rapidly evolving business environment. You will partner with senior leaders and cross-functional teams to embed strong governance, modernize finance operations, and elevate control maturity across the organization. By leading high-impact transformation initiatives, you will directly improve decision-making, audit readiness, and business performance at scale. This position offers strong visibility with executive leadership and the opportunity to expand influence across enterprise finance strategy and transformation efforts.

Key Responsibilities:
  • Lead and scale the Finance Process Excellence function to drive governance, internal control design, and finance transformation across the CAO organization
  • Partner cross-functionally with Finance, IT, Operations, Revenue, Procurement, and Legal to design and implement scalable financial processes and controls that support business growth
  • Drive finance process and control workstreams for enterprise system implementations and automation initiatives, ensuring robust design, documentation, and operational readiness
  • Own end-to-end governance of process documentation, including workflows, Risk and Control Matrices, and narratives aligned with evolving business processes
  • Lead remediation of control deficiencies by conducting root cause analysis, defining action plans, monitoring execution, and validating effectiveness in partnership with control owners
  • Drive continuous improvement by simplifying, standardizing, and automating financial processes using modern technologies including AI-enabled solutions
  • Establish and maintain internal control policies, standards, and governance frameworks that ensure consistency and compliance across the organization
  • Develop and manage governance structures for Finance Process Excellence initiatives, including prioritization, performance metrics, and executive reporting
  • Present transformation progress, control health insights, and strategic recommendations to executive leadership, internal audit, and external auditors
  • Deliver targeted training and enablement across the organization to strengthen understanding of controls, compliance expectations, and evolving audit requirements.


Required Qualifications:
  • 10+ years of progressive experience in finance, accounting, internal controls, SOX, audit, or finance transformation
  • Demonstrated experience leading cross-functional teams and enterprise-level initiatives with significant organizational impact
  • Professional certification such as CPA, CISA, Chartered Accountant, or equivalent
  • Strong knowledge of GAAP, COSO Internal Control Framework, SOX compliance, and risk management principles
  • Proven ability to manage complex projects involving multiple stakeholders, dependencies, and timelines
  • Experience supporting system implementations, process optimization, audit readiness, or operating model transformation
  • Strong communication and executive presentation skills with the ability to influence without direct authority
  • Experience working effectively in globally distributed and remote team environments

Preferred Qualifications:
  • Experience driving large-scale finance transformation or automation initiatives within complex organizations
  • Familiarity with AI, data analytics, or digital tools applied to finance processes and controls
  • Background working with enterprise financial systems and integrated business platforms
  • Experience partnering with internal audit and external auditors in highly regulated environments


Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$158,700.00 - $279,100.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

About Genesys

Genesys is a cloud-based customer experience and call center solution provider. The company was founded in 1990 and is headquartered in Daly City, California. Genesys provides customer experience solutions that include contact center and workforce optimization software, as well as analytics and artificial intelligence capabilities. The company serves a variety of industries, including banking, healthcare, insurance, and telecommunications. Genesys has more than 10,000 customers in over 100 countries.
Learn more about Genesys
Size
5,000 employees
Industry
Founded
1990

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