Position Summary

Directs the department's activities and resources to achieve departmental and organizational objectives. 

Essential Functions

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

• Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. 
• Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. 
• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. 
• Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. 
• Coordinates and directs internal/external audits. 
• Creates and fosters an environment that encourages professional growth. 
• Ensures department stays focused on their important role in the continuum of care. 
• Maintains regular and reliable attendance. 
• Performs other duties as assigned. 

Additional Information

• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. 
• Access to and/or works with sensitive and/or confidential information. 
• Exhibits a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. 

Supervisory Responsibilities

• Manages the work of others, including planning, assigning, scheduling, and reviewing work to ensure quality standards. 
• Responsible for hiring, terminating, training and developing, reviewing performance, and administering corrective action for staff. 

Knowledge, Skills & Abilities

Education

• Bachelor’s Degree in a related field preferred 
• Applicable work experience may be used in lieu of education 

Skills and Abilities

• Business Mathematical Skills: Ability to perform calculations using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret graphs. 
• Moderate Computer Skills: Proficiency in email, word processing, data entry, spreadsheets, and presentations; ability to create and maintain documents supporting business objectives. 
• Complex Communication: Ability to communicate complex information, interact with management, resolve sensitive issues, and motivate others. 
• Varied Business Problems: Ability to analyze and solve complex problems using knowledge, experience, and established practices. 
• Department-Specific Impact: Decisions impact departmental operations and may contribute to broader business decisions. 
• Independent Judgment: Sets goals and priorities, makes recommendations, and resolves issues independently. 
• Project Planning/Organization: Ability to manage multiple projects, delegate tasks, and allocate resources effectively. 

Physical and Mental Demands

The physical demands described are representative of those required to successfully perform essential job functions, with reasonable accommodations as needed. 

• Occasional standing, walking, and sitting for extended periods 
• Use of hands, reaching, climbing stairs, balancing, stooping, kneeling, bending, crouching, or crawling 
• Ability to lift and/or move up to 20 pounds 
• Repetitive upper body motion for computer use 
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment 

Work Environment and Travel Requirements

• Work performed in a well-lit, climate-controlled office and hospital environment with standard equipment  
• Possible exposure to hazards such as bloodborne pathogens, contagious illnesses, toxic chemicals, and biohazardous materials requiring safety precautions and protective equipment 
• Noise level is typical of office and hospital settings 
• Minimum overnight travel required (up to 10%) by land and/or air