Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations - and offerings that exceed the expectations of every client. Summary of Responsibilities: Reporting to the Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following: - Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets - Prepare departmental budget and monthly forecasts, ensuring revenue targets are met - Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts - Actively seek new business and catering events through prospecting to meet revenue targets. - Control function space utilization and ensure the Fairmont standards are met. - Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing. - Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies - Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management - Ensure Event Sales Managers are actively yielding group room blocks and utilizing revenue management principles - Review on a daily basis, morning reports for all Event Sales & Service Managers to ensure they are keeping abreast of their workload. - Strong communication skills - conduct daily communication briefings with the Event Sales & Services team. Conduct set monthly catering meetings with entire team. - Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business. - Manage Local and Group Markets assigned including Key Accounts from initial booking to execution. - Further to function bookings, prepare event contracts and distribute conference agendas and prepares event orders. - Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs. - Maintain compliance with Health and Safety standards and company Sustainability initiatives. - Attend leadership, daily convention, pre-convention and other meetings as required and participate in relevant meetings within the hotel and the local community, representing the Event Sales and Services areas. - Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs. - Oversee and guide the professional development of all members of the Event Sales & Services department - Develop a course of action to positively impact employee satisfaction. Lead the roll out & action plans of the annual Employee Engagement Survey. - Coordinate team building exercises to inspire, educate and develop team. - Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals. - Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized. - Ensure and enforce the integrity of Opera, and Passkey enabled groups at all times. - Further develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments - Manage payroll, vacation time and out of office protocol for the Event Sales & Services team. Ensure appropriate staff levels during vacation periods and assigned back up roles for clients / files in the absence of assigned manager(s). - Liaise with in-house Audio Visual supplier to maximize audiovisual revenues. Qualifications - Minimum of 5 years experience as a Director of Conference Services and Catering within a medium to large hotel operation - 2 years experience in banquet management. - Hospitality or Post Secondary Degree. - Proven ability to lead and motivate a team. - Proven ability to plan and organize events effectively, with an acute sense of detail. - Assertive, professional and positive with a proven ability to develop and lead in a team environment. - Working knowledge of Opera Cloud, Microsoft Suite. - Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate. - Excellent interpersonal and communication skills, both written and verbal - CMP (Certified Meeting Professional) designation a strong asset. Additional Information Canadian work authorization.