JOB SUMMARY:
The Director of Enterprise Maintenance is a senior enterprise leader responsible for setting and executing the maintenance strategy across a complex, multi-site footprint including retail stores, food manufacturing, facilities, and emerging operations. This role leads the transformation from reactive maintenance to a disciplined preventive and predictive model that improves asset reliability, uptime, and long-term cost while protecting critical infrastructure. Accountable for enterprise-wide maintenance standards, capital planning, operating budgets, and vendor strategy, the leader drives consistency, accountability, and data-driven decision-making through CMMS, reporting, and performance management. The Director builds strong teams and bench strength, develops future maintenance leaders, and champions safety, compliance, and operational excellence while translating technical complexity into clear priorities for field operators and executive leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Lead maintenance strategy and execution enterprise-wide across retail stores, food manufacturing, facilities, and emerging operations.
• Build a proactive maintenance organization that protects assets, improves reliability, and reduces long-term cost.
• Transform the organization from reactive to preventive and predictive maintenance across all major asset categories.
• Own enterprise capital planning and the full maintenance operating budget.
• Develop and execute multi-year maintenance and capital plans aligned to business growth.
• Set maintenance standards, operating rhythms, and performance expectations across all business units.
• Plan seasonally around major expense categories: refrigeration, HVAC, plumbing, and electrical.
• Evaluate equipment standardization opportunities to improve cost, speed, and quality of preventive maintenance delivery.
• Use CMMS and data-driven reporting to drive work order discipline, aging ticket resolution, and service call efficiency.
• Publish service ticket aging reports and hold the organization accountable to response time standards.
• Improve asset tracking and inventory systems to reduce parts loss and strengthen accountability.
• Leverage the right mix of internal and external resources to optimize quality, speed, and cost.
• Negotiate and standardize vendor contracts enterprise-wide across all sites and business units.
• Optimize supplier relationships to reduce total cost while maintaining service standards.
• Manage managers and build organizational capability and bench strength across the enterprise.
• Develop maintenance associates through mentorship, targeted education, and practical training.
• Build a culture of accountability, responsiveness, planning, and respect.
• Translate technical complexity into clear priorities for operators and executives.
• Champion safety with strong field discipline and first-principles thinking across the organization.
• Monitor regulatory changes and ensure timely compliance across all sites.
• Deliver measurable shift from reactive to preventive work across all asset categories.
• Create clear enterprise reporting on service tickets, work order aging, productivity, and service levels.
• Improve uptime, reduce avoidable failures, and lower long-term maintenance cost through disciplined planning.
• Build a stronger bench of maintenance leaders through coaching and technical development.
Education
• Bachelor's degree required in a relevant field.
• Master's degree or equivalent experience preferred.
Experience
• 8+ years leading multi-site maintenance, facilities, or industrial operations with increasing responsibility.
• Proven builder of preventive maintenance programs (PM/PdM) with hands-on CMMS experience.
• Financial acumen: budgeting, capital planning, vendor management, and total cost-of-ownership thinking.
• Strong communicator who translates technical issues into clear priorities for operators and executives.
• Valid driver's license and ability to travel.
• Preferred: retail grocery, cold chain/refrigeration, and food manufacturing maintenance experience.
• Preferred: experience standardizing vendor contracts across a multi-site footprint.
• Preferred: bilingual English/Spanish.
Physical Demands and Conditions
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift to 15 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight;
• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
• The job requires the ability to travel.
• The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
