Provides enterprise leadership for insights and analytics, translating data into actionable intelligence that informs executive decision-making and enterprise strategy.

RESPONSIBILITY LEVEL:

Provides enterprise leadership for insights and analytics, translating data into actionable intelligence that informs executive decision-making and enterprise strategy. Defines and advances an integrated analytics vision aligned with business priorities, partnering cross-functionally with Finance, Operations, IT, HR, Marketing, and Mission leadership to identify opportunities, evaluate performance, and guide long-term planning. Establishes enterprise performance measurement frameworks, including KPIs tied to strategic objectives, and prioritizes high-impact initiatives that drive growth, efficiency, and mission impact. Serves as a strategic advisor to senior leadership by synthesizing customer, store, market, and community insights into clear, actionable recommendations.

Leads the development and execution of short- and long-term (3 5 year) analytics strategies, ensuring scalability, governance, and alignment with evolving business needs. Establishes and standardizes operating procedures to enable consistent and efficient delivery of insights. Oversees operating budget planning and management, driving cost optimization while maintaining financial discipline. Leads complex, cross-functional initiatives spanning multiple years, including development of enterprise-wide metrics and analytical capabilities.

PRINCIPAL DUTIES:

1. Lead the development and execution of the enterprise analytics strategy and multi-year roadmap to support retail growth, mission impact, and overall organizational performance.

2. Direct enterprise reporting, forecasting, and performance measurement capabilities to deliver timely, scalable, and decision-ready insights for senior leadership.

3. Partner with Finance, Operations, IT, HR, Marketing, Mission Services, and other leaders to prioritize analytics initiatives and translate business needs into actionable solutions.

4. Oversee customer, shopper, store, market, and trade-area analytics to identify growth opportunities, improve performance, and inform strategic investments.

5. Guide competitive, market, and macroeconomic analysis to strengthen forecasting, long-range planning, and executive decision-making.

6. Establish and promote enterprise analytics best practices that improve data trust, consistency, and adoption across the organization.

7. Strong technical proficiency in analytics and visualization tools such as SQL, Python, Fabric, Power BI, Tableau, and Snowflake.

8. Lead, coach, and develop analytics talent and external partners to build organizational capability and a high-performing, service-oriented analytics function.

9. Present insights, recommendations, and business implications to executive leadership and key stakeholders to influence priorities, resource allocation, and strategic action.

10. Leading and Developing Talent: Manages organizational design for area of responsibility and directs talent planning, hiring, development and training of staff. May participate in succession planning discussions. Networks and sources for positions throughout the organization.

11. Project and Change Management: Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manages change through effective planning, communication and coaching. Builds and participates in leadership coalition supporting and implementing organizational change.

12. Community Engagement: Actively engages with community partners and links activities to business performance.

13. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Bachelor s Degree or experience equivalency, and a minimum of 8 years experience.

2. Bachelor s degree in Analytics, Statistics, Economics, Finance, Business, or a related quantitative discipline; Master s degree preferred.

3. 8 years of progressive experience in analytics, business intelligence, strategy, or related disciplines, preferably within retail, consumer, or multi-unit environments.

4. Proven success building, leading, and scaling analytics capabilities, including team development, process improvement, and technology enablement.

5. Strong technical proficiency in analytics and visualization tools such as SQL, Python, Fabric, Power BI, Tableau, and Snowflake, with demonstrated experience working with large datasets.

6. Demonstrated ability to translate complex data and insights into business decisions, strategic actions, and measurable outcomes.

7. Strong leadership, communication, and presentation skills, with the ability to influence executive stakeholders and connect analytical insights to business priorities.

8. Advanced problem-solving and critical-thinking skills, with the ability to analyze complex information and communicate clear recommendations.

9. Ability to think strategically and translate business requirements into meaningful analysis, reporting, and recommendations.

10. Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

11. Self-motivated and adaptable, with the ability to work independently and collaboratively across functions.

12. Excellent written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences.

13. Strong research, analytical, and business acumen skills.

LEADERSHIP COMPETENCIES:

1. Business Insight: Demonstrates thorough business/industry knowledge and can synthesize business information and respond to changing market dynamics effectively. Proactively monitors external factors and policies that may affect the organization. Uses knowledge to plan work and guide decision making.

2. Courage: Fosters a culture that supports people taking well-reasoned risks, regardless of outcome and appropriately advocates for decisions that are for the good of the organization. Confronts actions that are inconsistent with the Guiding Principles and demonstrates the ability to provide leadership through high-stakes situations, crises, or conditions of uncertainty.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Fosters a customer service-focused environment with a sense of urgency and importance of meeting the customer s needs. Establish organizational partnerships with key customers and ensure resources and support are focused on meeting customer needs.

2. Values Differences: Cultivates an environment that makes all people feel valued and that encourages and supports diversity and inclusion. Sponsors and mentors people from a variety of backgrounds and perspectives. Applies understanding of cultural differences to create value and help meet business goals.

3. Communicates Effectively: Promotes a free flow of information throughout the organization and demonstrates candor and openness when discussing major organizational initiatives. Creates venues for constructive dialogue and ensures organizational information is cascaded to a wide variety of audiences at all levels.

4. Situational Adaptability: Demonstrates flexibility in a changing, competitive environment and initiates change in response to the cues in the external environment. Adapts leadership style in response to a broad range of situations and challenges that ingrain flexibility within the organizations structures, systems and culture.

5. Drives Results: Drives organization to achieve results that have a direct impact on business performance. Pushes the organization to move forward in difficult circumstances and eliminates obstacles that affect organizational performance.

6. Ensures Accountability: Ensures the organization meets commitments and holds leaders accountable for team performance. Sets and monitors goals that align with organizational strategy creating an environment of accountability for meeting agreed upon expectations and performance expectations.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.