JOB DESCRIPTION SUMMARYThis role leads the strategy, governance, and execution of enterprise-wide communications, enablement, engagement, and change management initiatives supporting Greystar Management Services (GMS). The Director serves as a strategic partner to executive leadership, translating business priorities into scalable communication and learning strategies that drive adoption, operational excellence, team member engagement, and organizational effectiveness.
JOB DESCRIPTION Strategic Communication Leadership- Develops and executes the communication strategy supporting GMS business priorities, operational initiatives, and transformational programs for Operations Process & Optimization. Serves as a trusted advisor to senior leadership, providing strategic guidance on communication approaches, change impacts, stakeholder engagement, and adoption strategies. Establishes communication governance, standards, and best practices to ensure consistent, effective, and scalable messaging across the organization.
Content Creation & Messaging- Manages multiple communication campaigns simultaneously, including authoring and editing content, managing communications calendar, and partnering with cross-functional working groups, to ensure that all communications, training documents, and presentations meet a high standard of clarity, polish, and brand voice for all Operations Process & Optimization initiatives.
Organizational Change & Transformation Leadership- Leads enablement and change-management strategies for major business initiatives, system implementations, operational transformations, and organizational changes. Designs and implements change readiness frameworks that improve adoption, reduce disruption, and accelerate realization of business outcomes. Partners with executive stakeholders to identify organizational risks, barriers to adoption, and opportunities to improve team member experience and engagement.
Enablement & Learning Strategy- Establishes the vision and strategy for operational enablement and learning programs that support frontline and leadership teams. Oversees the development of scalable training programs, implementation resources, performance support tools, and learning experiences that build organizational capability. Ensures enablement solutions align with operational objectives, business priorities, and evolving workforce needs.
Team Member Engagement & Experience- Leads initiatives that strengthen team member engagement, connection, and understanding of business priorities across USPM. Develops engagement strategies that support organizational culture, reinforce company values, and improve communication effectiveness. Utilizes feedback mechanisms, engagement data, and business insights to continuously enhance the team member experience.
Program Governance & Performance Measurement- Establishes success metrics, reporting frameworks, and key performance indicators to evaluate communication effectiveness, engagement, learning outcomes, and change adoption. Leverages data and analytics to identify trends, inform decision-making, and continuously improve program performance. Oversees portfolio planning, prioritization, resource allocation, and execution across multiple strategic initiatives.
BASIC KNOWLEDGE & QUALIFICATIONS:- Bachelor's degree from an accredited college or university in Communications, Public Relations, Journalism, Instructional Design, or related fields.
- 10+ years of progressive experience in internal communications, enablement, learning & development, or organizational change, particularly in support of initiative-based rollouts.
- 5+ years of leadership experience managing teams, enterprise programs, and large-scale business initiatives.
- Demonstrated success leading organizational transformation, change adoption, communication strategies, and capability-building programs in complex, matrixed organizations.
- Exceptional written, verbal, presentation, facilitation, and executive communication skills.
- Proven ability to influence senior leadership and build alignment across multiple stakeholder groups.
- Experience developing strategic frameworks, governance models, and measurement methodologies that drive business outcomes.
- Strong business acumen with the ability to connect communication and enablement strategies to operational and organizational objectives.
SPECIALIZED SKILLS:- Experience utilizing communication, collaboration, and project management platforms, including Microsoft 365, SharePoint, Staffbase, Asana, and similar technologies.
- Familiarity with instructional design methodologies, adult learning principles, and change management frameworks.
- Strong analytical and problem-solving capabilities with experience leveraging metrics and insights to drive decision-making.
TRAVEL / PHYSICAL DEMANDS:- Team members work in an office or remote work environment. No special physical demands are required.
- Occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
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The salary range for this position is $130,000 - $150,000.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
This position may be performed remotely anywhere within the United States except the state of Alaska.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses ([redacted].com). If you receive suspicious requests, please report them immediately to [redacted].
ANTICIPATED CLOSING DATESeptember 3, 2026
This date may be subject to change due to evolving business needs.
