Role Summary

At Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The National Director, Employee Experience & Culture plays a pivotal role in bringing this belief to life. This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As a national leader, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring.

From creating unforgettable first-year experiences to amplifying employee voice and designing moments that matter, you will ensure every employee feels valued, connected, and inspired. You will lead with passion, act with integrity, and deliver with a deep sense of care, bringing energy and creativity to everything you do.

The role blends strategy and execution, building scalable programs that enhance well-being, strengthen culture through engagement and employee voice strategy and create consistency across locations. Success requires strong cross-functional collaboration, operational excellence, and continuous innovation.

This role requires an on-site presence 4 days a week in our amazing Boston office - which offers free parking, a free on-site gym and cafeteria and other perks that make for a great culture and unique employee experience! 

Lead with Passion: Strategy & Experience Design 

• Partner with the VP, Talent Strategy & Experience to define and execute a bold, enterprise-wide employee experience strategy. 

• Design and continuously enhance the employee journey, from Year One onboarding to ongoing engagement and culture-building moments. 

• Serve as a champion for employee voice, building listening strategies that translate feedback into meaningful, visible action. 

Create Memorable Moments: Culture, Events & Community 

• Lead the strategy and evolution of Team Suffolk, fostering connection, community, and pride across the organization. 

• Design and deliver high-impact events, celebrations, and experiences that bring our culture to life. 

• Collaborate with Corporate Engagement and Community Giving teams to create purposeful, community-driven experiences. 

• Ensure every experience reflects our commitment to professionalism, inclusion, and excellence. 

Deliver with Integrity: Consistency & Operational Excellence 

• Establisha0a consistent, high-quality employee experience across all geographies, ensuring equity and alignment. 

• Develop playbooks, standards, and scalable solutions that enable seamless execution nationwide. 

• Manage the Employee Experience budget responsibly, balancing innovation with efficiency and impact. 

Elevate with Care: Employee Support & Partnerships 

• Build andmaintainpartnerships with vendors, service providers, and organizations to enhance employee offeringsnationally. 

• Collaborate closely with Lifestyle Management & Relocation teams to ensure best-in-class resources and offeringsacross all markets. 

• Partner with organizations to help enhance employee experiences through connection andcommunityevents. 

Drive Engagement Through Insights

• Lead employee listening strategies (surveys, focus groups, listening sessions, BRG partnerships) andcollaboratewith HR Business Partners to translate insights into action plans. 

• Monitor and report on key employee experience metrics, continuously improving programs based on data and feedback. 

Recognize & Celebrate Hard Work

• Lead and evolve Suffolk’s Rewards & Recognition programs, increasing participation and enhancing impact. 

• Bring creativity and energy to how we celebrate achievements, reinforcing a culture ofappreciationand hard work. 

Build & Inspire High-Performing Teams

• Build, lead, and grow a high-performing Employee Experience team across regions. 

• Foster a culture of collaboration, accountability, and continuous improvement grounded in Suffolk’s values. 

• Act as a visible Culture Ambassador, influencing leaders and teams across the organization. 

• Bachelor’s degree in Business Administration, Human Resources, Hospitality Management, or related field. 

• 7-10+ years of progressive experience in employee services, concierge support, office administration, HR, event planning, hospitality, or related field, including leadership experience. 

• Proven ability to lead teams and manage complex programs at scale across multiple locations. 

• Strong event planningexpertise, with a passion for creating engaging, high-quality experiences. 

• Exceptional project management skills, highly organized, detail-oriented, and able to manage multiple priorities with excellence. 

• Excellent interpersonal and communication skills, with a service-first, hospitality-driven mindset rooted in caring and professionalism. 

• Highly collaborative, adaptable, and team-oriented, with the ability to influence across functions and levels

• Proficiencyin Microsoft Office Suite and HR/administrative systems. 

• Demonstrated ability to handle confidential information with integrity and discretion. 

• Willingness to travel as needed to support national programs and onsite experiences. 

What Success Looks Like

• Employees feel a deep sense of connection, pride, and belonging at Suffolk. 

• Experiences are consistent, high-quality, and reflective of our values across every location. 

• Leaders and teams actively engage in and champion culture and experience initiatives. 

• Suffolk is widely recognized as a best-in-class place to work, known for how it cares for and invests in its people. 

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

The expected salary range for this position (Director, Employee Experience & Culture) in US-MA-Boston is between $160,000 and $220,000 USD.  This represents the typical salary range for this position and is just one component of Suffolk’s total compensation package.  Actual salaries may be based on several factors including, but not limited to, skill set, experience, education and other qualifications.  Suffolk offers a comprehensive benefits package as part of its overall compensation strategy.  Salary ranges may differ by geography and are reviewed regularly to reflect market trends.