Boingo Wireless

Director Network Engineer

Boingo Wireless • $120K — $150K *
Las Vegas, NV 89110In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of account management experience in telecommunications
  • Experience managing accounts over $1M annually
  • Ability to develop account strategies that drive growth and satisfaction
  • Exceptional communication and negotiation skills
  • Solid understanding of the wireless and telecommunications industry
  • Experience with aviation, sports, entertainment, or governmental relations is a plus
  • Proven track record of retention and performance goal achievement

Responsibilities

  • Lead the complete lifecycle of client relationships for 100% account retention
  • Manage accounts to secure renewals and identify upsell opportunities
  • Advocate for customer needs within the organization
  • Develop relationships with executives and stakeholders to align strategies
  • Negotiate and solve problems to ensure positive outcomes
  • Serve as a liaison between clients and internal teams for service delivery
  • Present venue performance insights to leadership and stakeholders
  • Engage with clients in person and travel as needed for events

Benefits

  • Health, dental, and vision insurance
  • Bonus plan
  • 401(k) match
  • Gym reimbursement
  • Phone reimbursement programs
  • Tuition reimbursement
  • Additional perks
Full Job Description
Director, Network Engineer

Responsibilities
  • Act as an individual contributor to Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth. The performance goal for this role is 100% account retention.
  • Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities.
  • Serve as a strong, credible internal voice of the customer, advocating for their needs and successfully navigating internal complexities to get things done.
  • Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success.
  • Be a skilled negotiator and problem-solver, with the ability to lead tough conversations and work through complex issues to ensure positive outcomes.
  • Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery.
  • Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions.
  • This role requires in-person client engagement, demanding a significant amount of on-site interaction. Travel as much as needed to customer locations, industry conferences, and events. Represent Boingo at our Innovation Center in Las Vegas for a variety of industry events.

Qualifications
  • A minimum of 7+ years of account management experience in telecommunications.
  • Experience with accounts valued at over $1M per year is required. Proven experience in account management, program management, or consulting is a plus.
  • Proven ability to develop and execute account strategies that drive growth, improve customer satisfaction, and align with business objectives.
  • Exceptional communication and presentation skills, with a demonstrated ability to build trust and navigate difficult conversations with candor and professionalism.
  • A solid understanding of the wireless and telecommunications industry
  • Experience working with aviation representatives, in sports and entertainment at the collegiate or professional level, and with governmental relations in large cities is highly desirable.
  • Proven track record of achieving and exceeding performance goals, with a focus on retention and growth.
  • Strong ability to lead and motivate cross-functional teams to achieve shared goals.
  • Willingness and ability to travel up to 50% or as required to meet customer needs.
  • Proficiency with Salesforce, Microsoft Office Suite, and project management tools.
  • Bachelor's degree required.

We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement - and more!

#LI-DNI

About Boingo Wireless

Phoenix Sky Harbor International Airport is a civil-military public airport 3 miles east of downtown Phoenix, in Maricopa County, Arizona, United States. It is Arizona's largest and busiest airport, and among the largest commercial airports in the United States; in 2021, PHX was the 8th-busiest airport in the United States and 11th-busiest in the world. The airport serves as a hub for American Airlines and a base for Southwest Airlines. In 2021, Southwest carried nearly 35% of all PHX passengers, making it the airport's largest carrier and surpassing American for the first time in years. The airport is also home to the 161st Air Refueling Wing, an Air Mobility Command-gained unit of the Arizona Air National Guard. The military enclave is known as the Goldwater Air National Guard Base. One of two flying units in the Arizona ANG, the 161 ARW currently flies the KC-135R Stratotanker aircraft. In addition to its domestic role as a National Guard unit, answering to the Governor of Arizona, the 161 ARW also performs both a stateside and overseas role as a USAF organization, supporting air refueling and air mobility missions worldwide.
Learn more about Boingo Wireless
Size
390 employees
Market Cap
$626 million
Industry
Telecommunications & Hardware
Net Income
-$17 million
Founded
2001
5 Year Trend
+11.2%
Revenue
$237.4 million
NASDAQ
WIFI
* Ladders Estimates

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