Overview

The Director, Domestic Transportation Brokerage is responsible for driving the commercial, operational, and financial performance of the Supply Chain Solutions (SCS) Group through the development and management of a scalable domestic transportation brokerage platform.

This role leads the build-out and day-to-day operations of brokerage services across FTL, LTL, intermodal, and parcel, ensuring strong customer satisfaction, execution discipline, and P&L performance. The position is accountable for carrier network development, pricing and procurement strategy, and operational excellence, delivering competitive rates and reliable service across the network.

As a key member of the SCS leadership team, this role aligns transactional growth with broader business strategy, establishing brokerage as a core entry capability for customer acquisition and solution expansion. The leader manages SCS transportation brokerage teams and is responsible for creating a high-performance, scalable operating model that supports sustainable growth.

Responsibilities

1. Build a Scalable Brokerage Platform and Execution Capabilities
   • Establish and scale a domestic transportation brokerage business across FTL, LTL, Intermodal, and Parcel.
   • Develop and deploy a repeatable, standardized operating model across regions.
   • Ensure competitive pricing, coverage, and service reliability aligned with market expectations.
   • Build and lead teams across:
     1. Transportation procurement
     2. Carrier relationship management

• Dispatch and load execution

• Establish KPIs (service, cost, margin, coverage) and enforce performance discipline
• Ensure consistent execution across all modes and geographies

1. Build and Manage Carrier Network

• Expand and manage strategic carrier partnerships to ensure capacity, cost competitiveness, and service quality
• Build a structured, long-term carrier relationships
• Leverage scale and network to improve buying power

1. Drive Transactional Growth
   • Partner with BD teams, IFF, CLG, and OCM to convert customer demand into executable transactions.
   • Build a disciplined pipeline management and conversion process.
   • Oversee customer relationships to ensure service excellence and satisfaction.
   • Act as a senior point of escalation for brokerage customers and ensure delivery against contractual and service expectations.

1. Enable Integrated Solutions
   • Partner with Solutions Development, Control Tower/Managed Transportation, and cross-BU teams to:
     1. Support Inbound / Outbound / LLP solution design
     2. Provide transactional backbone for solution scalability
   • Ensure brokerage capability enables end-to-end customer offerings, not standalone execution.
2. Establish Ownership & Accountability
   • Create clear ownership for domestic transportation inquiries, response, and pricing
   • Eliminate fragmented service across business units and implement a centralized intake and execution process.
   • Improve response speed, win rate, and customer experience.
3. Align with Strategic Positioning
   • Build capability to compete with:
     1. Global freight forwarders
     2. Integrated logistics providers

• Warehouse / fulfillment-led providers

• Avoid direct competition with asset-heavy carriers and large U.S. brokers where scale advantages are structural
• Position domestic transportation as a required capability to protect and grow global accountsFoster a culture of communication, engagement, and continuous improvement.

1. Build Talent Development & Culture, through Leadership
   • Foster a culture of communication, engagement, and continuous improvement.
   • Conduct performance evaluations, manage promotions and compensation decisions, and oversee corrective actions when needed.
   • Build, lead, and develop a high-performing operations and commercial organization.
   • Support succession planning and long term talent development initiatives.

Success Metrics

• Transactional revenue growth and lane penetration
• Service reliability and load coverage
• Gross margin improvement and cost competitiveness
• Speed and conversion of customer inquiries
• Carrier network expansion and performance

Qualifications

• Proven track record of scaling brokerage operations and driving transactional revenue growth
• Deep understanding of:
  • Carrier procurement and network management
  • Dispatch operations and cost control
  • S. domestic transportation market dynamics
• Bachelor's degree in Transportation/Logistics, Business Administration or related field, preffered.
• 10-12 years' experience in managing a Logistics related organization, including P&L management, commercial printing/ direct mail operations, and strategic business development experience.
• 5-7 years' leadership/ people management experience.
• Excellent Communication skills (verbal and written), and ability to work effectively with all levels of staff and leadership (internally and externally).

Essential Job Functions

• Position requires up to 25% domestic travel and occasional international travel. Work after normal business hours and weekends may be required particularly when responding to emergencies.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.