Marriott International

Director, Distribution- Connectivity Operations

Marriott International$120K — $150K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 8+ years of experience in sales and marketing or related areas
  • Experience managing a professional team
  • Experience working with third-party distribution channels and Marriott systems
  • Proven ability to manage transformational strategies for business units
  • Ability to work effectively at all organizational levels
  • Skilled at delivering results in complex and ambiguous environments

Responsibilities

  • Serve as a Connectivity Subject Matter Expert (SME) for third-party distributors
  • Transform aggregated distribution insights into actionable business and IT requirements
  • Manage IT roadmap for new partner interfaces supporting distribution strategy
  • Oversee project plans to enhance existing partner interfaces
  • Lead the implementation of Marriott Growth Platform projects for Distribution
  • Activate new programs with Director of OTA/Wholesale and maintain operational service standards
  • Monitor feedback from properties and partners to manage escalation and provide solutions
  • Identify knowledge gaps and educate stakeholders on distribution strategies

Benefits

  • Comprehensive health insurance plans
  • Retirement savings plan with company match
  • Employee discounts on hotel stays and services
  • Professional development and training opportunities
  • Flexible work environment
Full Job Description
Job Description

The global distribution landscape in the lodging industry continues to expand and become more complex. The Distribution Strategy team is charged with identifying, developing, and executing the means to drive customers to Marriott's lowest cost and direct channels, while optimizing the relationships with third party channels like Online Travel Agencies (OTAs), Metasearch, wholesalers, and travel agencies. Marriott recognizes that our portfolio's performance in external intermediary channels is a key area of focus.

As a member of the Distribution Strategy team, the Director, Global Connectivity Operations and Development is a role that will help shape and execute the current and future state global vision for connectivity infrastructure, capabilities, and processes. The associate will assist in executing evolving distribution strategies in the complex B2B and B2C intermediary segments including the oversight of technology partners and respective interfaces to/from Marriott and Amadeus systems. This role will also oversee the technology implementation for partners including, but not limited to, Travel Management Companies (TMC's), Group, OTA's, Metasearch, and Wholesale. They will execute distribution solutions for these partners while working with respective stakeholders and Connectivity partners on a plan to scale across each continent: US/CAN, EMEA, CALA, and APAC.

The associate will also play a pivotal role in working with stakeholders to operationalize and stabilize distribution strategies throughout the transformation project over the next several years. To accomplish this, the associate will work across multiple internal and external business and technology teams identifying critical business needs and objectives and transform them into actionable solutions and initiatives that support the overall Distribution and Marriott transformation strategy.

CANDIDATE PROFILE

Education and Experience

Required

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major


  • 8+ years of experience in sales and marketing or a related professional area.


  • Experience managing a team of professionals


Preferred

  • Demonstrated experience working with third-party distribution channels and Marriott systems


  • Demonstrated experience building and sustaining a cohesive team focused on the team's mission and its importance to the organization


  • Previous experience identifying and understanding issues, problems, and opportunities, as well as obtaining and comparing information from different sources to draw conclusions and determine a course of action


  • Proven ability to work within all levels of the organization.


  • Experience managing transformational strategies for business units


  • Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity


CORE WORK ACTIVITIES

  • Serves as Connectivity Subject Matter Expert (SME) for 3rd party distributors


  • Aggregates distribution insights across Continent teams and transforms into actionable business and IT requirements to support strategic distribution initiatives


  • Manages IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy


  • Manages project plans to pull through core capabilities and enhancements to existing partner interfaces


  • Oversees Marriott Growth Platform project and implementation for the Distribution organization


  • Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels


  • Works with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions


  • Identifies knowledge gaps and create a plan to educate key stakeholders to better understand how distribution strategies are managed and executed

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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