Circle K Corporation

Director, Digital Customer Experience (CX) Technology

Circle K Corporation • $120K — $150K *
Charlotte, NC 28269In-Person
Consumer Technology
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field.
  • 10+ years of experience with digital enterprise products for large retailers.
  • Strong communication skills across all organizational levels.
  • Deep understanding of leveraging digital technologies for various customer functions.
  • Expertise in technology design and production support for large-scale teams.
  • Proficient in agile and lean software delivery practices.
  • Knowledge of APIs, microservices, and emerging technologies such as AI/ML and AR/VR.

Responsibilities

  • Deliver results by thinking innovatively and finding solutions.
  • Oversee and enhance the digital tech portfolio to achieve business objectives.
  • Serve as a trusted advisor to leadership on functional and operational strategies.
  • Create and articulate strategic objectives backed by technical actions.
  • Manage budget planning, forecasting, and financial reconciliations.
  • Influence and manage teams and processes to align with digital strategy.
  • Lead assessments of complex challenges, providing critical analysis.

Benefits

  • Collaborative work environment with opportunities for innovation.
  • Leadership role influencing major digital transformation initiatives.
  • Chance to develop and mentor a high-performing team.
  • Opportunity to engage with emerging technologies in digital customer experience.
  • Access to a large digital tech portfolio with significant business impact.
Full Job Description
Summary

This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities.

Responsibilities
  • Must be obsessed with delivering results, thinking big and "finding a way", and have an external awareness and curiosity to innovate and disrupt.
  • Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value.
  • Trusted advisor for the Head of Customer Experience and leadership stakeholders on how to execute the functional and operational strategy.
  • Develop, create and communicate strategic objectives supported by technical actions, including the in depth understanding of the applications, dependencies and integrations involved in delivering on the full digital experience
  • Manages all aspects of budget planning, forecasting, accruals, invoice payment and reconciliation.
  • Responsible for influencing and managing (indirect or direct) teams, newly established or existing processes and driving delivery and positive change aligned with digital strategy and portfolio goals.
  • Leads the assessment of complex challenges, often requiring in-depth research beyond familiar areas, offering judgement beyond role, and critical thinking point of view.
  • Responsible for removing blockers, remediating risks and collaborating across enterprise on issues.
  • Lead, manage and develop team a high performing team


Qualifications
  • Bachelor's Degree in Computer Science or comparable focus
  • 10 years or more of experience implementing and evolving digital enterprise products (Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers).
  • Strong communication and influence skills throughout levels within and outside organization.
  • Strong understanding on how Digital Technology is leveraged for both external and internal customers across various organization functional areas (loyalty, retail media, marketing, payment, merchandising, etc).
  • An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities.
  • Experience developing a business case to justify IT investments.
  • Experience with evaluation, recommendation and procurement of IT assets and solutions.
  • Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management.
  • Prior Vendor Management responsibility and expertise.


About Circle K Corporation

Circle K is a convenience store chain offering a wide variety of products for people on the go. The company was founded in 1951 in El Paso, Texas and has since grown to become one of the largest convenience store chains in the world. Circle K operates over 16,000 stores in more than 25 countries. The company is known for its friendly service, quality products, and convenient locations. Circle K is committed to providing its customers with a fast and easy shopping experience, and is constantly looking for ways to improve its services and products.
Learn more about Circle K Corporation
Size
130,000 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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