Director, Digital Asset & Brokerage Operations

Alpaca

$120K — $150K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in middle/back office trade operations for brokerage or crypto exchange
  • Proven success in managing a customer-focused team operating 24/5
  • Professional trading experience in cryptocurrency
  • Strong understanding of US crypto regulations
  • Experience with automated trading systems is a plus

Responsibilities

  • Lead US and Bahamas spot exchange operations effectively
  • Build and maintain a distributed team of trade operations associates
  • Provide exceptional customer service and support
  • Identify and resolve trade discrepancies promptly
  • Process trade corrections and cancellations diligently
  • Maintain and enhance internal operations and procedures
  • Manage relationships with liquidity providers and vendors

Benefits

  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
Full Job Description
Your Role:

This role is position is for an experienced trading operations manager with automated trading and middle and back office experience. This includes
  • leading our US spot exchange operations (Alpaca Crypto LLC)
  • leading our Bahamas spot and derivatives exchange operations (AlpacaX Crypto Limited)
  • building and maintaining our internal trading desk


Things You Get To Do:

You will build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.

You and your team:
  • Directly engage with our customers, providing a world-class service
  • Review, identify and resolve trade differences
  • Process trade corrections and cancellations
  • Inventory account reconciliation
  • Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
  • Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
  • Manage our global fiat banking relationships
  • Maintain relationships with liquidity providers, token projects and all our vendors
  • Assist with financial and regulatory audits
  • Work closely with engineering to bring industry-leading crypto products to market


Who You Are (Must-Haves):

  • Experienced running middle/back office trade operations for a brokerage or crypto exchange
  • Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
  • Experience trading crypto professionally
  • Experience in US crypto regulations


Who You Might Be (Nice-To-Haves):

  • Quant research or have previously run a trading desk
  • Entrepreneurial experience as co-founder / founding team of a startup
  • Operated within a SOC 1/2 Type 2 certified environment

How We Take Care of You:
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

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