What does a great Director, Customer Solutions do?- Oversee a portfolio of projects, manage key UPS US stakeholder relationships, and work with customers to define and distill their goals
- Develops strategies to support those goals, create success metrics, and lead customer success teams to execute exceptional service delivery
- Acquire a deep understanding of your customers' business, including in-depth knowledge of industry segment, competitor behaviors and target audiences
- Combine internal usage reports and performance data to tell a cohesive, insightful story that supports your customers' established KPIs
- Ensure the Radancy Talent Acquisition Cloud is a productive and vital part of customer strategies and identify and act upon upsell/cross-sell opportunities
- Plan toward a budget with effective measurements to meet customer goals
- Own customer presentations and coordinate agendas aimed at efficient and productive meetings
- Mentor Customer Success Representatives and Managers, developing their skills and knowledge to help them expand connections across Radancy departments and offices
- Advocate for your customers to ensure our delivery and support teams are working together to prevent or resolve support issues as needed
- Possess a strong understanding of a data-driven platform and programmatic adtech components, and how to connect those to your customers' hiring needs
Qualifications- Expertise in developing talent acquisition strategies with measurable goals and objectives aimed at producing data-driven insights to demonstrate Radancy's value
- Ability to forge strong customer relationships that result in you being viewed as not only a trusted advisor but an extension of your customer's team
- 7+ years of experience developing and presenting complex, custom software solutions
- Experience with SaaS products required; experience with HR technology highly valued
- Demonstrated track record of leadership, coaching and inspiring a team
- Deep understanding of software platforms, tools, technologies, trends and a passion for innovation
- Strong analytical skills, excellent presentation skills, and the ability to convey complex solutions to a customer
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
- Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what's new and next while valuing every voice on our team. Together, we're shaping the future and leading the industry forward.
- Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people's lives and inspires our team to advance technology with purpose.
- Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
- Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
Our Benefits: At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
