What does a great Director Customer Solutions do?- Manage 3-5 Customer Success teams
- Ensure adherence to Customer Success SOPs and ongoing management and attainment of Account Plans
- Oversee the team books of business, and re-align resources as necessary to execute on customer requests
- Monitor team performance and give guidance when needed, to include formal performance reviews
- Manage account financial aspects (budgets, forecasting contracts, fees etc.) in coordination with the SVP
- Support projects focused on customer success business operations
- Serve as a point of escalation for internal teams and departments
- Foster senior-level relationships with select customers and regularly communicate to ensure satisfaction
Qualifications- 7-10+ years in a leadership position with direct reports, preferably in a SaaS organization
- Proven leader with demonstrated skills in fostering a positive team environment through collaboration, conflict-resolution and diplomacy
- Ability to retain business through the development of long-term, mutually beneficial customer relationships and superior service
- Familiarity with budgeting and reporting
- Excellent communication and organizational abilities
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office.
Our Benefits: At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
