SolarWinds

Director, Customer Marketing

SolarWinds • $120K — $160K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in B2B enterprise marketing focusing on Customer Marketing or Lifecycle Marketing.
  • Experience in observability, IT infrastructure, network management, or enterprise SaaS is preferred.
  • Proven record of driving upsell, cross-sell, and expansion revenue initiatives.
  • Strong background in executive engagement programs like Customer Advisory Boards and CIO roundtables.
  • Demonstrated ability to lead and develop high-performing marketing teams.
  • Experience collaborating with Sales, Customer Success, and Product Marketing for retention and expansion.
  • Proficiency in CRM and marketing automation tools; familiarity with Gainsight or similar is a plus.
  • Strong analytical skills with a focus on data-driven decision-making.

Responsibilities

  • Develop and lead customer marketing strategy focusing on adoption, retention, and revenue expansion.
  • Mentor a high-performing team of customer marketers to optimize outreach and campaigns.
  • Design full-funnel programs to enhance product adoption and customer engagement.
  • Define effective segmentation strategies for targeted marketing efforts.
  • Utilize AI and automation tools to identify and prioritize expansion opportunities.
  • Establish community of customer advocates for marketing programs and events.
  • Oversee customer communications to reinforce value and drive continued adoption.
  • Collaborate with Sales teams to equip them with relevant content and references for customer-specific initiatives.

Benefits

  • Opportunity to lead a high-performing team in an innovative marketing environment.
  • Access to cutting-edge marketing automation and analytics tools.
  • Collaborative work culture with opportunities for cross-departmental engagement.
  • Professional development opportunities to enhance leadership and marketing skills.
  • Visibility with senior leadership and exposure to strategic accounts.
Full Job Description
Overview

You will lead a high-performing team that drives adoption, expansion, and advocacy through data-driven campaigns, executive programs, and customer storytelling.

Key Responsibilities
  • Customer Lifecycle and Expansion Strategy
    • Develop and lead SolarWinds' Observability customer marketing strategy, with a primary focus on adoption, retention, and expansion revenue across the customer lifecycle.
    • Lead the Tier 1 event strategy for Solarwinds including event promotion, webinar strategy, and account activation
    • Lead and mentor a high-performing team of 6 customer marketers.
    • Design and execute full-funnel customer programs that increase product adoption, deepen engagement, and drive measurable revenue impact from existing accounts.
    • Define segmentation strategies across the Observability customer base to ensure campaigns and programs are relevant, timely, and tied to expansion potential.
    • Leverage AI and marketing automation tools to harness intent signals, usage data, and predictive modeling to identify expansion opportunities and prioritize customer outreach.
    • Partner with Corporate Marketing to recruit and develop a community of customer advocates who actively represent SolarWinds in analyst programs, references, and speaking engagements for events and campaigns.
    • Oversee customer communications including nurture programs, newsletters, and industry-specific campaigns that reinforce value and drive continued adoption.
    • Collaborate with Product Marketing to align customer proof points with go-to-market messaging and competitive positioning.
    • Establish a data-driven operating model for customer marketing performance, with clear KPIs tied to retention, expansion pipeline, and revenue contribution.
    • Collaborate with the field and Sales teams to equip them with customer-specific content, references, and expansion sales plays.
  • Executive Engagement Programs
    • Partner with the executive team and field leadership to align customer marketing programs with top-tier strategic accounts and thought leadership initiatives.
    • Lead executive engagement initiatives including Customer Advisory Boards, CIO roundtables, and strategic relationship programs that strengthen partnerships with top-tier Observability accounts.
    • Develop and orchestrate the executive briefing program for strategic customers, in close partnership with field leadership and the executive team.
    • Build experiences that deepen executive relationships, surface product feedback, and create pipeline opportunities through curated engagement.
  • Performance, Analytics & Optimization
    • Responsible for the Expand funnel for the Observability business unit. Own measurement against KPIs including lead generation, opportunity creation, pipeline contribution, conversion rates, funnel velocity, and ROI.
    • Work with Marketing Analytics to build reporting frameworks that demonstrate customer marketing's contribution to retention and expansion metrics.
    • Use data and experimentation to build predictable, scalable growth engines that can be forecasted, measured, and optimized over time.
    • Manage global budget allocations and ensure efficient investment across customer programs and tactics.

Qualifications
  • 10+ years of B2B enterprise marketing experience leading Customer Marketing or Lifecycle Marketing programs. Experience in observability, IT infrastructure, network management, or enterprise SaaS strongly preferred.
  • Proven success driving upsell, cross-sell, and expansion revenue through customer lifecycle and advocacy initiatives.
  • Strong background in building and executing executive engagement programs-Customer Advisory Boards, CIO roundtables, or strategic account experiences.
  • Experience developing content and programs that translate customer outcomes into business growth narratives for use across Sales, Marketing, and analyst relations.
  • Demonstrated leadership in managing and developing high-performing marketing teams with a culture of performance and accountability.
  • Deep collaboration experience with Sales, Customer Success, and Product Marketing to deliver joint retention and expansion outcomes.
  • Proficiency with CRM and marketing automation platforms (Salesforce, Marketo). Experience with tools such as Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude or similar tools a plus.
  • Strong analytical mindset with evidence of data-driven decision making and performance optimization across the customer lifecycle.
  • Exceptional written and verbal communication skills with executive-level presence and the ability to influence across a matrixed organization.

About SolarWinds

SolarWinds Corporation provides IT infrastructure management software products. The Company offers products that are designed to monitor and manage the performance of servers, networks, databases, applications, and storage from a single web-based dashboard. SolarWinds serves customers worldwide. SolarWinds Corporation was founded in 1999 and is headquartered in Austin, Texas.
Learn more about SolarWinds
Size
2,199 employees
Market Cap
$1.4 billion
Industry
Enterprise Technology
Net Income
$158.4 million
Founded
1999
5 Year Trend
+8.9%
Revenue
$1 billion
NASDAQ
SWI
* Ladders Estimates

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